What You’ll Do

• Answer inbound calls and assist customers using our automotive software products
• Resolve basic technical issues and escalate complex ones to the relevant team
• Provide clear, confident guidance to customers – whether it’s about setup, features, or troubleshooting
• Keep accurate records of customer interactions and solutions provided
• Follow up on outstanding queries to make sure no one is left hanging
• Work closely with the technical and product teams to stay updated on changes, releases, and known issues

Who You Are

• Tech-savvy – You’re comfortable with software systems, apps, or automotive platforms, and enjoy solving technical puzzles
• Customer-focused – You genuinely want to help people and know how to stay calm under pressure
• Clear communicator – You explain things simply and professionally over the phone and in writing
• Reliable and proactive – You take ownership of tasks, follow up thoroughly, and flag concerns early
• Team player – You work well with others and know when to ask for help