Job Description
About the Role
Xpresso Café is seeking a dynamic and experienced Trainer to join our team in Gauteng. As a key member of our training department, you will be responsible for delivering high-quality training to new and existing staff, ensuring consistent service excellence, operational efficiency, and brand standards across all stores.
Key Responsibilities
- Conduct onboarding and induction training for new employees
- Deliver ongoing training on products, customer service, and operational procedures
- Ensure all staff are aligned with Xpresso Café brand standards
- Develop and update training materials and manuals
- Assess staff performance and identify training needs
- Provide coaching and mentorship to store teams and supervisors
- Support store openings and training rollouts in Cape Town and other regions
- Monitor training effectiveness and report on outcomes
- Maintain training records and compliance documentation
Requirements
- Proven experience as a Trainer, preferably within the hospitality, retail, or food & beverage industry
- Strong knowledge of café/restaurant operations
- Excellent communication and presentation skills
- Ability to engage and motivate diverse teams
- Willingness and ability to travel regularly between Gauteng and Cape Town
- Strong organizational and administrative skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Qualifications
- Matric (essential)
- Relevant training or facilitation certification (advantageous)
- Hospitality-related qualification (advantageous)
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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