Job Description
Job functions Primary Responsibilities (May include but not limited to the below)
Position Overview:
A Printer and Copier Technician, also known as a Service Technician or Field Technician, is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment/furniture. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.
Key Responsibilities:
Installation and Setup:
o Install and configure printers, copiers, and other office equipment at customer sites.
o Set up network connectivity, drivers, and software to enable proper functionality.
o Conduct tests and ensure devices are functioning correctly.
o Assembling and setup of office furniture in the workshop and at customers.
Maintenance and Repair:
o Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
o Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
o Repair or replace faulty components, such as print heads, rollers, circuit boards, or sensors.
o Upgrade firmware and software to enhance device performance and security.
o Maintain accurate records of maintenance activities, repairs, and parts inventory.
Customer Support:
o Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.
o Analyse and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.
o Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
Quality Assurance:
o Test repaired or serviced devices to verify proper functionality before returning them to customers.
o Perform quality checks to ensure print and copy output meets established standards.
o Stay updated on industry trends, new technologies, and advancements in printer and copier systems.
Inventory and Documentation:
o Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
o Order replacement parts and supplies as necessary, ensuring timely availability.
o Keep detailed records of service requests, repairs performed, and customer interactions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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