Germiston: Senior IT Infrastructure Engineer

Scope of Infrastructure Network / Telecommunications Cabling, switches, optimizers, routers, firewalls, proxies, gateways, WAN, WiFi, video-conferencing systems, UPS, air conditioning, generators, IoT Systems Servers (Windows/Linux or iSeries), storage, data backup means, local applications End Users PCs, thin clients, smartphones/tablets, printers, satellite phones, scanner guns, headsets The role forms part of the BUILD and/or RUN teams within the MIS department. The geographical scope of work aligns with the reporting lines. JOB FUNCTIONS Act as primary escalation point for ITSM ticketing, troubleshooting complex technical issues, log analysis, reporting, and monitoring for users within scope Design, deploy, and maintain scalable and secure IT infrastructure Ensure high availability and performance through proactive monitoring, upgrades, and optimizations Oversee daily IT operations, manage incidents, and implement backup and disaster recovery solutions Document processes and ensure compliance with organizational standards Manage IT hardware resources and capacity planning Manage IT infrastructure projects and major changes, including requirements gathering, implementation planning, specifications, tender processes, supplier selection, and user acceptance testing Provide technical guidance, mentor junior staff, and collaborate with cross-functional teams to align IT initiatives with business goals Act as custodian of group norms and policies, ensuring use of approved business applications and MIS services Manage IT infrastructure-related contracts and SLAs, including review, drafting, execution, and compliance Maintain and update documentation of procedures and configurations Ensure IT infrastructure management complies with ISO, ITIL, and QHSE processes Apply security policies, procedures, and baselines Conduct technology watch and anticipate new technologies DELIVERABLES IT Hardware Resources Management Hardware inventory, including IT contracts Frequency: Daily, Weekly, Monthly Infrastructure Management System uptime and reliability metrics Frequency: Monthly Incident resolution times within SLA Frequency: Monthly User Acceptance Testing (UAT) per project Frequency: One UAT per project Contribution to infrastructure action plan updates Frequency: Monthly Weekly meetings with MIS Manager Frequency: Weekly Capacity planning (telecommunications, hardware, and human resources) Frequency: Quarterly KEY SKILLS Strong communication and interpersonal skills Meeting skills Customer care Organized Conceptual thinking Strong analytical and troubleshooting skills Excellent project management and organizational abilities PERSONAL ATTRIBUTES Agile and open-minded Professional Team player Strong interpersonal skills Integrity and loyalty Flexible Strong problem-solving aptitude MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Qualifications Degree in Information Technology or Computer Science ITIL Foundations certification Project Management certification Strong knowledge of server hardware, operating systems (Windows/Linux), storage, and virtualization technologies Proficiency in networking (LAN, SD-WAN, VLANs, switches, firewalls, routing protocols) Strong knowledge of Microsoft Active Directory environment (added advantage) Knowledge in network/telecom (Aruba and/or Cisco certifications appreciated) Knowledge and hands-on experience with Azure cloud platform (added advantage) Management certification (added advantage) RULES AND REGULATIONS Ensure all work is carried out in accordance with departmental and procedural manuals Ensure understanding of rules and regulations of all statutory bodies Must be willing and prepared to travel Must have a valid passport