Grahamstown: Front of House / Food & Beverage

Qualifications Diploma or degree in Hospitality Management (preferred, not always required). Food Safety, Responsible Service of Alcohol, or equivalent certifications (depending on region). Experience 25 years of experience in hospitality management or supervisory roles. Proven experience in FOH leadership and F&B operations. Experience in staff management, customer service, and stock control. Skills & Competencies Technical Skills Strong knowledge of restaurant or hotel FOH operations. Understanding of food and beverage service standards. Proficiency with POS systems and reservation platforms. Knowledge of inventory management and cost control. Soft Skills Excellent interpersonal and communication abilities. Strong leadership and team-management skills. Ability to stay calm under pressure and handle customer issues effectively. Well-organized, detail-oriented, and problem-solving mindset. High level of professionalism and commitment to guest satisfaction. Personal Attributes Friendly, approachable, and customer-focused. Positive attitude with a hands-on approach. Flexibility to work evenings, weekends, and holidays. Strong sense of responsibility, reliability, and initiative.