Job Description
About the Role
We are seeking an experienced, hands-on, and service-driven Lodge Manager to oversee the full operations of a lodge located just outside Grahamstown (Makhanda) in the Eastern Cape. The successful candidate will be responsible for delivering exceptional guest experiences, managing lodge staff, overseeing financial performance, and ensuring smooth day-to-day operations. This is a live-in position suited to a dynamic hospitality professional who thrives in a remote lodge environment.
Key Responsibilities
- Operational Management: Oversee the daily operations of the lodge, ensuring all departments function efficiently. Maintain high standards of hospitality, cleanliness, and service delivery. Implement and monitor standard operating procedures. Ensure compliance with health, safety, and licensing regulations.
- Guest Experience: Welcome and host guests, ensuring a memorable stay. Handle guest queries, feedback, and complaints professionally and efficiently. Monitor guest satisfaction and continuously improve service levels.
- Staff Management: Recruit, train, and supervise lodge staff. Create staff schedules and manage performance. Foster a positive team culture and strong work ethic. Conduct performance reviews and ongoing training.
- Financial Management: Manage budgets, stock control, and procurement. Monitor expenses and control costs effectively. Prepare financial and operational reports for owners/directors. Oversee stock takes and inventory management.
- Food & Beverage Oversight: Supervise kitchen and dining operations. Ensure quality control and presentation standards are maintained. Monitor food costs and wastage.
- Maintenance & Property Management: Conduct regular property inspections. Coordinate maintenance and repairs. Ensure facilities and equipment are well maintained.
- Marketing & Reservations: Oversee bookings and reservation systems. Liaise with travel agents and online platforms. Assist with marketing initiatives and social media presence.
Requirements
- 3–5 years’ experience in a Lodge Manager or similar senior hospitality role.
- Previous experience in a 4* or 5* lodge or boutique property.
- Strong leadership and team management skills.
- Excellent guest relations and hosting ability.
- Financial acumen and budgeting experience.
- Computer literate (PMS systems, MS Office).
- Valid driver’s license.
- Willingness to live on-site.
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Makana
The hospitality industry in Makana is generally thriving, with many establishments seeking skilled professionals to join their teams. Typically, catering and hospitality roles require individuals who are adaptable, customer-focused, and able to work well under pressure. As a result, those looking to pursue careers in this field should be prepared to handle a fast-paced environment and demonstrate excellent communication skills.
Salary ranges for catering and hospitality positions can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may offer salary ranges of R20 000 to R30 000 per annum, while more senior positions or those in larger establishments may command salaries between R50 000 to R80 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include food safety certification, excellent communication and customer service skills, ability to work well under pressure, and basic knowledge of food preparation and presentation. In some cases, experience in a related field, such as hospitality management or culinary arts, may be preferred. Additionally, proficiency in languages other than Afrikaans and English can be an asset in this industry.
The financial services sector, technology industry, manufacturing sector, and tourism sector are among the common industries that employ catering and hospitality professionals. These sectors often require staff who can provide high-quality service to clients or customers, manage cash transactions accurately, and maintain a clean and safe environment for patrons.
For those looking to advance their careers in this field, opportunities may arise through training programs, mentorship schemes, or on-the-job experience. Many establishments offer internal promotions or career development initiatives, allowing staff to progress to senior roles such as restaurant manager, events coordinator, or executive chef. With experience and the right skills, it’s possible to move into supervisory or management positions, overseeing teams of hospitality professionals or even starting one’s own establishment.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Consider temporary or contract work to gain experience and potentially convert to permanent roles.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Technician: High Pressure Cleaning Equipment posted by Helderberg Personnel
The purpose of the role is for the maintenance, repair, and installation of machinery and equipment across a variety of…
View JobWestern Cape: Assistant Depot Manager – Moorreesburg posted by Helderberg Personnel
Job description: The focus of this role will be to assist the Depot Manager with the daily operational efficiency of…
View JobCenturion: Payroll Manager posted by Bidvest Protea Coin
Adhere to best practices and efficient ofpayrollOversee employee, transactions and reporting activities.Monthly payroll review;Payroll...
View JobWestern Cape: Business Development Consultant posted by Bidvest Protea Coin
Generating new business, retaining and developing existing business; Achievement of realistic targets on a Monthly, Quarterly and Annual basis; Generating...
View JobRustenburg: Investigator posted by Bidvest Protea Coin
Investigation of crime incidents;Handling of informers and intelligence;Ensure that court procedures are fulfilled;Liaise with HR department concerning...
View JobGauteng: Senior Technician posted by Bidvest Protea Coin
Installation and Maintenance of Electronic Security Equipment;Regular communication and development of a good relationship with client;Attention to detail...
View Job
Browse Employers
Job Alerts