Grahamstown: Lodge Manager posted by Bright Placements

About the Role

We are seeking an experienced, hands-on, and service-driven Lodge Manager to oversee the full operations of a lodge located just outside Grahamstown (Makhanda) in the Eastern Cape. The successful candidate will be responsible for delivering exceptional guest experiences, managing lodge staff, overseeing financial performance, and ensuring smooth day-to-day operations. This is a live-in position suited to a dynamic hospitality professional who thrives in a remote lodge environment.

Key Responsibilities

• Operational Management: Oversee the daily operations of the lodge, ensuring all departments function efficiently. Maintain high standards of hospitality, cleanliness, and service delivery. Implement and monitor standard operating procedures. Ensure compliance with health, safety, and licensing regulations.
• Guest Experience: Welcome and host guests, ensuring a memorable stay. Handle guest queries, feedback, and complaints professionally and efficiently. Monitor guest satisfaction and continuously improve service levels.
• Staff Management: Recruit, train, and supervise lodge staff. Create staff schedules and manage performance. Foster a positive team culture and strong work ethic. Conduct performance reviews and ongoing training.
• Financial Management: Manage budgets, stock control, and procurement. Monitor expenses and control costs effectively. Prepare financial and operational reports for owners/directors. Oversee stock takes and inventory management.
• Food & Beverage Oversight: Supervise kitchen and dining operations. Ensure quality control and presentation standards are maintained. Monitor food costs and wastage.
• Maintenance & Property Management: Conduct regular property inspections. Coordinate maintenance and repairs. Ensure facilities and equipment are well maintained.
• Marketing & Reservations: Oversee bookings and reservation systems. Liaise with travel agents and online platforms. Assist with marketing initiatives and social media presence.

Requirements

• 3–5 years’ experience in a Lodge Manager or similar senior hospitality role.
• Previous experience in a 4* or 5* lodge or boutique property.
• Strong leadership and team management skills.
• Excellent guest relations and hosting ability.
• Financial acumen and budgeting experience.
• Computer literate (PMS systems, MS Office).
• Valid driver’s license.
• Willingness to live on-site.

Qualifications

No formal education/certifications mentioned in the original job description.