Hazyview: Lodge Manager posted by Bright Placements (PTY) Ltd
Posted on 2025-05-19 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Mpumalanga / Hazyview |
Job Summary
- Manage all day-to-day lodge operations to ensure an exceptional guest experience that reflects 5-star standards.
- Lead and mentor a multi-disciplinary team, fostering a culture of service excellence, accountability, and teamwork.
- Ensure smooth coordination between departments including front of house, kitchen, housekeeping, maintenance, and guiding teams.
- Uphold and improve the lodge’s reputation by ensuring service delivery consistently exceeds guest expectations.
- Oversee financial and administrative functions including budgeting, stock control, payroll oversight, procurement, and financial reporting.
- Ensure compliance with health, safety, hygiene, and environmental regulations, maintaining a safe and sustainable working environment.
- Build strong relationships with both guests and staff, acting as the face of the lodge and ensuring personalized guest interaction and problem resolution.
- Work closely with ownership and head office on strategic planning, reporting, marketing initiatives, and operational improvements.
Requirements:
- Minimum 3-5 years of senior management experience in luxury hospitality, preferably within a 5-star game lodge or safari setting.
- Strong leadership, interpersonal, and communication skills with the ability to inspire, motivate, and develop a diverse team.
- A deep understanding of luxury guest service and the attention to detail required for a high-end lodge environment.
- Sound financial management skills including budgeting, reporting, and stock control.
- Knowledge of hospitality and lodge management systems (e.g., Nightsbridge, ResRequest, or similar platforms) is advantageous.
- Professional, well-presented, and able to manage guest expectations under pressure with grace and efficiency.
- A passion for nature, conservation, and the luxury safari lifestyle.
- Willingness to live on-site in a remote bush environment and work flexible hours, including weekends and public holidays.
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