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Hluhluwe: Front Of House / Duty Manager posted by HotelJobs

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Job Description

Job Purpose To oversee daily lodge operations with a strong focus on guest experience ; staff supervision ; and smooth front-of-house service ; while acting as the on-duty manager in the absence of senior management. Key Responsibilities Guest Experience & FOH Welcome and host guests, ensuring a high-end safari experience Manage guest check-ins, check-outs, and room allocations Handle guest queries, special requests, and complaints professionally Coordinate daily activities (game drives, meals, spa, transfers) Maintain lodge standards in line with brand expectations Duty Management Take full responsibility for lodge operations during shifts Act as point of contact for emergencies or operational issues Ensure smooth communication between departments (guiding, housekeeping, kitchen, maintenance) Open and close lodge as required Staff Supervision Supervise FOH, housekeeping, and service staff Assist with staff schedules, attendance, and discipline Train and mentor junior staff in service standards Foster a positive team culture Administration Handle reservations and booking systems (e.g. NightsBridge, ResRequest, Opera) Manage guest billing, cash-ups, and basic financial controls Maintain daily reports, guest feedback, and incident logs Stock control for FOH and bar areas (where applicable) Health; Safety & Compliance Ensure compliance with lodge safety procedures Enforce hygiene and food safety standards Assist with conservation or reserve protocols when required Minimum Requirements Grade 12 (Matric) 25 years experience in hospitality (lodge, hotel, or game farm environment) Previous FOH Supervisor or Duty Manager experience preferred Computer literate (MS Office, reservation systems) Valid drivers licence Fluent in English (additional languages an advantage) Preferred Skills & Attributes Excellent communication and people skills Strong problem-solving ability Professional; calm, and guest-focused Able to work long hours, weekends, and public holidays Passion for hospitality, nature, and wildlife Ability to live and work in a remote environment

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How to Apply

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About Other IT/Computer Jobs in Kwazulu-Natal

The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.

Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.

Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.

The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.

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Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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