Job Description
About the Role
We are seeking a highly skilled and experienced Reception Manager to join our team at the Kapama River Lodge in Hoedspruit, Limpopo Province. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities
• Maintain a positive attitude and friendly demeanour
• Welcome guests as they arrive and check out guests
• Manage incoming calls
• Respond to all guest questions and requests
• Accept payments and other administrative duties
• Prioritize and manage tasks independently, with good planning and organizational skills
• Proactively use initiative and creative flair when required
Requirements
• At least 2 years experience in a similar role, preferably in a high-end safari lodge or hotel
• Excellent Reception and Front Office control
• Excellent customer service skills, including the ability to handle difficult situations with professionalism
• Good understanding of lodge operations
• Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge’s high standards
• Strong verbal and written communication skills essential for interacting with guests and staff
• Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
• Strong Financial sense and sound knowledge of procedures
• Strong Stock control experience
Qualifications
Matric / Grade 12 Diploma or equivalent in Hospitality Management (Beneficial)
Salary & Benefits
Monthly package – market-related depending on experience and qualifications
Accommodation and laundry
The position will be based at the Kapama River Lodge, Hoedspruit, Limpopo Province
Work cycle – 3 weeks on, 1 week off
As it’s in the hospitality industry, the ability to work irregular hours, including nights, weekends and holidays
Annual Leave: 15 Days Salary R 20 000 including accommodation
Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Maruleng
In Maruleng, South Africa, the catering and hospitality industry is generally thriving, with a strong demand for skilled professionals to cater to the needs of local businesses, tourists, and residents alike. This sector typically offers competitive salaries and benefits, making it an attractive career choice for those passionate about delivering excellent customer service. However, job seekers should be aware that the industry is highly competitive, and securing a role may require persistence and adaptability.
Salary ranges in the catering and hospitality industry vary widely depending on factors such as experience, company size, and industry sector. While some entry-level positions may offer basic salaries between R15 000 to R25 000 per annum, more senior roles or those in larger establishments can command salaries ranging from R40 000 to R80 000 per annum or more. It’s essential to note that these figures are broad estimates and may not reflect the actual salaries for specific job openings.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work effectively under pressure, and a strong attention to detail. Other important skills include time management, adaptability, and a passion for delivering exceptional customer experiences. Typically, employers seek candidates with a background in hospitality, culinary arts, or a related field, although some may consider applicants with relevant experience from other industries.
The catering and hospitality industry is often found in various sectors, including tourism, food and beverage services, event management, and healthcare. Financial services sector establishments, such as hotels and restaurants, may also employ catering professionals to cater to their clients’ needs. Technology companies or manufacturing firms may also require skilled staff to manage their on-site cafes or dining facilities.
For those interested in a career in the catering and hospitality industry, there are often opportunities for advancement and professional development. Typically, experienced professionals can move into senior roles such as department heads or managers, while others may choose to pursue specialized training or certifications to enhance their skills and knowledge. With dedication and hard work, individuals can build a successful and fulfilling career in this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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