ROLE & RESPONSIBILITIES: Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s). Preparation of system/technical documentation (as per ISO standards) Proactively propose solutions to improve the support of (new) business processes. Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner (PDO) Executing the required changes through configuration. Develop system solutions in line with quality and delivery requirements. Interact with consultants of other modules for Integration requirements. Preparing test data and documentation, Conducting Unit tests, Regression tests, System Integration security tests including recording of results and change management (transport) activities. Preparing User manuals and conducting training to business process owners (PDO). Planning of go live milestones, planning, preparation and execution of migration, cutover and Go-Live as well as post Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service Level Agreements). User interface transactional solutions. Analyse and scope End-user authorisation roles. Update and maintain documentation as an existing systems functionality is changed. Ability and willingness to coach and give training to fellow colleagues and users when required. Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc. Meet with end users and gather requirements. Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s). QUALIFICATIONS/EXPERIENCE: IT Degree / Diploma / Equivalent experience Experience in leading teams Minimum of 5-7 years IT working experience ITIL process knowledge and work experience (Required)