Minimum Requirements: Degree in hospitality Minimum of 2 years in entry level management experience in a 5* environment Strong, friendly personality Ability to interact and host guests Strong administrative abilities Knowledge of lodge operations Package includes accommodation in small flat with room and private bathroom and meals while on duty. Work schedule is approx. 3 weeks on 1 week off. 6 days off per month plus 1 day in lieu of public holidays. 16 days of leave per annum

Minimum Requirements · 35 years experience in a similar hospitality management role. · Previous experience within a luxury lodge or safari environment preferred. · Strong operational understanding of Rooms Division and lodge operations. · Excellent leadership, communication, and problem-solving skills. · Proficient in Opera / Opera Cloud systems. Remuneration & Benefits · Live-in accommodation · Meals while on duty · Uniforms · Provident Fund · Optional Medical Aid contribution

Purpose of the Position The Assistant Manager supports the General Manager in the daily operation and management of the hospitality establishment. The role ensures excellent customer service, efficient staff supervision, smooth operational procedures, and achievement of business goals. Key Responsibilities Operations Management Assist in managing daily hotel, lodge, restaurant, or resort operations. Ensure smooth running of all departments. Monitor cleanliness, maintenance, and service standards. Handle operational issues and guest concerns. Staff Supervision Supervise and support employees during shifts. Assist with staff scheduling and attendance. Train and motivate staff members. Ensure staff follow company policies and procedures. Customer Service Ensure guests receive excellent service. Handle guest complaints professionally. Monitor guest satisfaction and feedback. Assist with VIP guest arrangements. Financial Duties Assist with budgeting and cost control. Monitor stock levels and supplies. Support cash handling and daily financial reporting. Help improve profitability and reduce unnecessary costs. Health and Safety Ensure compliance with health and safety regulations. Monitor hygiene and food safety standards. Ensure emergency procedures are followed. Administrative Duties Prepare reports for management. Maintain operational records and documentation. Assist with bookings, reservations, and front office administration. Job Specification Minimum Qualifications Diploma or Degree in Hospitality Management, Tourism Management, or related field. Additional hospitality training is advantageous. Experience 2–4 years’ experience in the hospitality industry. Supervisory or leadership experience preferred. Experience in hotel, lodge, restaurant, or resort operations. Knowledge Hospitality operations and customer service standards. Staff management and scheduling. Health and safety regulations. Basic financial and stock control procedures. Skills Leadership and supervisory skills. Excellent communication and interpersonal skills. Problem-solving and conflict-resolution skills. Time management and organisational skills. Customer service orientation. Computer literacy and reservation systems knowledge. Personal Attributes Friendly and professional. Reliable and responsible. Ability to work under pressure. Flexible and adaptable. Team-oriented and motivated. Working Conditions Shift work, including weekends and public holidays. Fast-paced hospitality environment. May require standing for long periods. Reporting To General Manager / Operations Manager

Minimum Qualifications Diploma or Degree in Hospitality Management, Tourism Management, or related field. Additional hospitality training is advantageous. Experience 24 years experience in the hospitality industry. Supervisory or leadership experience preferred. Experience in hotel, lodge, restaurant, or resort operations. Knowledge Hospitality operations and customer service standards. Staff management and scheduling. Health and safety regulations. Basic financial and stock control procedures. Skills Leadership and supervisory skills. Excellent communication and interpersonal skills. Problem-solving and conflict-resolution skills. Time management and organisational skills. Customer service orientation. Computer literacy and reservation systems knowledge. Personal Attributes Friendly and professional. Reliable and responsible. Ability to work under pressure. Flexible and adaptable. Team-oriented and motivated. Working Conditions Shift work, including weekends and public holidays. Fast-paced hospitality environment. May require standing for long periods. Reporting To General Manager / Operations Manager