The Role You will take full ownership of the daily operation of a busy FMCG retail store, ensuring every department performs efficiently while delivering exceptional service standards and strong commercial results. This is a floor-presence role where visibility, leadership, urgency, and accountability are essential. Responsibilities Full store oversight across all departments Shift management and structured daily floor walks Enforcing operational standards, policies, and procedures Staff management, scheduling, discipline, and team development Buying, stock control, and inventory management Liaising with suppliers and sales representatives Driving turnover, profitability, and customer satisfaction Managing shrinkage, wastage, and operational controls Ensuring a world-class customer experience at all times Leading by example and maintaining high energy on the floor Requirements Minimum 35 years Store Management experience within FMCG / grocery retail Experience within major retail grocery environments Strong operational and floor management ability Proven ability to lead, motivate, and manage large teams Excellent stock control and commercial understanding Hands-on leadership style with strong accountability Matric essential Retail Management qualification advantageous Valid drivers licence and own transport essential We are looking for a retailer at heart someone who understands urgency, standards, service, and leadership from the ground up.

Description: Assist with day-to-day store operations Provide excellent customer service and assist with customer inquiries Support sales activities and help achieve store targets Handle merchandising and ensure the store is well-presented Assist with stock control, receiving, and inventory management Operate point-of-sale (POS) systems Maintain a clean and organised work environment Requirements: Grade 12 (Matric) 12 years experience in a similar retail role Strong leadership potential Good understanding of the retail environment Hardworking, reliable, and results-driven Proactive with a "go-getter" attitude Strong communication and interpersonal skills Ability to work retail hours, including every second Saturday Basic computer literacy (POS systems and MS Office advantageous) Working Hours: Monday to Friday: 08:00 17:00 Every second Saturday: 09:00 13:00 Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!

Location: Mall of Africa, Midrand Requirements Minimum 35 years retail management experience Strong leadership and people management skills Proven track record in achieving sales targets Passion for fashion, retail, and customer service Excellent communication and organisational skills Ability to work retail hours, weekends, and public holidays Experience in premium or lifestyle retail will be advantageous Key Responsibilities Lead and inspire the store team to achieve sales targets and KPIs Deliver an exceptional customer experience aligned with the company Brand Drive store profitability and operational excellence Recruit, coach, train, and develop team members Manage stock control, merchandising, and visual standards Ensure compliance with company policies and procedures Build strong relationships with customers and create brand loyalty Analyse sales performance and implement strategies to grow the business

Location:Morningside, Sandton Requirements Minimum 35 years retail management experience Strong leadership and people management skills Proven track record in achieving sales targets Passion for fashion, retail, and customer service Excellent communication and organisational skills Ability to work retail hours, weekends, and public holidays Experience in premium or lifestyle retail will be advantageous Key Responsibilities Lead and inspire the store team to achieve sales targets and KPIs Deliver an exceptional customer experience aligned with the company Brand Drive store profitability and operational excellence Recruit, coach, train, and develop team members Manage stock control, merchandising, and visual standards Ensure compliance with company policies and procedures Build strong relationships with customers and create brand loyalty Analyse sales performance and implement strategies to grow the business

Key Responsibilities 1. Retail Store Management Support the creation and execution of strategic plans that enhance store performance and operational effectiveness. Identify current and future customer needs through strong relationship-building and customer engagement. Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes. Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends. Analyse operating and financial reports to drive profitability and inform marketing and operational decisions. Maintain store safety, security systems, and a clean working environment for staff and customers. Ensure full compliance with legal and operational standards to uphold the stores reputation. Oversee daily store operations, including employee scheduling, task allocation, and follow-ups. 2. Compliance Operate within internal controls, policies, and procedures to maintain the integrity of store operations. Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required. Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure. Promote a safe working environment by enforcing Health, Safety, and Environmental standards. Maintain accurate documentation and records in line with compliance requirements. 3. Customer Service Management Build and maintain strong working relationships with internal and external customers to ensure high service standards. Represent the store at meetings and engagements with key stakeholders. Address and resolve customer and operational issues promptly and professionally. Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations. 4. Staff Supervision Ensure all employees have performance agreements in place. Conduct regular performance reviews and monitor progress against objectives. Work with HR to identify development needs, training opportunities, and career progression plans. Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly. 5. Cost and Financial Control Contribute to the preparation and execution of store budgets. Promote the responsible, efficient, and transparent use of financial and operational resources. Monitor expenditure against budget, report variances, and ensure costs remain within approved limits. Identify and implement cost-saving opportunities, ensuring waste reduction and operational efficiency. Job Specifications Qualifications Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6) Experience Minimum: 5 years experience in Retail Sales or Marketing Up to 3 years in a supervisory or team-lead role Technical Competencies Proficient in MS Office Suite and relevant retail or business systems Strong understanding of retail operations, stock control, and customer service standards Behavioural Competencies Proactive and action-oriented Strong problem-solving and analytical skills Flexible and adaptable Excellent planning and organising abilities Effective supervisory and leadership skills Customer-focused and resilient Strong communication skills

Key Responsibilities: Asset & Store Maintenance: Keep the store neat, coordinate repairs, secure assets. Stock Control: Manage stock levels, reorder, identify slow-moving items, conduct stock takes, control shrinkage. Merchandising: Oversee product displays, layout, promotions, and maintain housekeeping standards. Marketing & Sales: Implement promotions, lead staff in displays, participate in marketing activities, achieve sales targets, organize events. Administration & Cash Handling: Maintain admin standards, oversee cash procedures, manage expenses, report daily figures. Security & Risk: Ensure security protocols are followed, monitor security staff, handle alarm calls, ensure health & safety standards. Customer Service: Train staff, assist customers, handle inquiries/complaints, enhance customer satisfaction. People Management: Assign duties, motivate, train, evaluate staff, manage staffing and attendance, conduct meetings. Minimum Requirements: Matric certificate NQF 5/6 in Retail/Business Management (preferred) Valid drivers license (Code 8) 2-5 years in retail/sales/operations as Assistant Manager/Manager Competencies: Analytical thinking Coaching Customer focus Decision-making Leadership Problem-solving Performance driven.

Why Youll Love This Role: As Store Manager, you will be responsible for overseeing every aspect of store operations, from managing finances and stock levels to leading a team and delivering outstanding customer service. Youll have the opportunity to make a direct impact on sales, profitability, and team success, all while creating an environment where customers feel valued and empowered. Financial Success Drive Profits Manage the Numbers : Ensure store sales and costs are aligned with the budget, achieving financial targets. Stock & Pricing : Implement pricing policies, monitor stock levels, and reduce shrinkage. Conduct weekly stock counts and competitor price checks. Operational Efficiency : Plan weekly stock needs and monitor negative stock reports to ensure smooth and efficient store operations. Customer Service Make Shopping Easy Increase Foot Traffic : Leverage store promotions, create eye-catching displays, and distribute materials to attract and engage customers. Lead by Example : Inspire and motivate your team to deliver exceptional service and strive for high customer satisfaction scores. Resolve Issues Quickly : Handle customer complaints and concerns swiftly, ensuring accurate and timely deliveries. Leadership & Team Development Empower Your Staff Team Meetings : Hold monthly meetings to review performance, address any store issues, and discuss upcoming promotions. Keep your team engaged and aligned with store goals. Invest in Training : Ensure your team receives the necessary training and development. Hold regular one-on-one meetings and performance reviews to encourage growth. Performance Management : Oversee daily operations, manage absenteeism, and take necessary disciplinary action when required. Store Administration Keep Things Running Smoothly Stock Control : Maintain accurate stock levels, ensuring out-of-stock items are minimized (keeping it below 2%). Stock Reporting : Submit weekly negative stock lists and monitor stock against targets to keep everything running efficiently. Stock Availability : Keep key stock items available at all times, especially high-demand products. Opening & Closing Lead from the Front Start Strong : Arrive 30 minutes before opening to conduct a store walkthrough and ensure everything is ready for a productive day. Finish Strong : Plan next-day deliveries with the Yard Manager and ensure your team is prepared and looking sharp. Housekeeping & Fleet Management Keep Everything in Check Vehicle Management : Ensure that vehicles are well-maintained, cleaned regularly, and ready for use. Track service dates and manage vehicle-related expenses. Store & Yard Cleanliness : Maintain a clean, organized store and yard. Ensure products are neatly merchandised and accessible for customers. What Were Looking For: Proven experience in retail management, with a strong track record of driving sales, profitability, and customer satisfaction. Excellent financial management skills and the ability to meet budget targets. Strong leadership abilities with a passion for developing and motivating teams. A proactive, problem-solving mindset with the ability to thrive in a fast-paced environment. A keen eye for detail, ensuring high standards of store presentation, cleanliness, and operations. Ready to Lead? If youre excited to take on a leadership role with our client and make a tangible difference in store performance and customer experience, we want to hear from you! Apply today and take the next step in your retail management career.