<p>This role is responsible for supporting and maintaining a production system used by enterprise clients. It involves a mix of technical troubleshooting, client communication, and system analysis across cloud-based services and application layers.<br />The role requires strong ownership and will be responsible for investigating and resolving issues end-to-end before escalation.</p><p><strong>What you'll do:</strong></p><ul><li>Incident Management &amp; Technical Support<br /><ul><li>Act as the first point of [contact details removed] issues affecting clients and end-users</li><li>Investigate incidents end-to-end, including log analysis, metric inspection, and issue reproduction</li><li>Troubleshoot issues across APIs, authentication flows, backend services, and frontend<br />applications</li><li>Work with AWS services (Lambda, API Gateway, CloudWatch, DynamoDB) to diagnose production issues</li><li>Escalate issues with clear findings, supporting logs, and root cause hypotheses</li></ul></li><li>Service Desk &amp; SLA Management<br /><ul><li>Manage and prioritise support tickets using Jira Service Management</li><li>Ensure incidents are resolved within SLA timelines</li><li>Communicate regularly with clients regarding progress, delays, and resolutions</li><li>Maintain accurate ticket updates and documentation</li></ul></li><li>Testing &amp; Release Support<br /><ul><li>Perform regression testing and assist with user acceptance testing (UAT)</li><li>Validate bug fixes and support releases into production</li><li>Reproduce reported issues to assist development teams</li></ul></li><li>Client Communication &amp; Reporting<br /><ul><li>Document clear, client-facing incident and root cause reports</li><li>Translate technical issues into understandable explanations for non-technical users</li><li>Provide support documentation and assist with client training where required</li></ul></li><li>Process Improvement<br /><ul><li>Identify recurring issues and escalate for permanent fixes</li><li>Suggest improvements to support workflows and system reliability</li><li>Contribute to internal knowledge sharing and documentation</li></ul></li></ul><p><strong>Your Expertise:</strong></p><ul><li>Experience working in a technical support or production support environment</li><li>Familiarity with Jira Service Management or similar tools</li><li>Basic understanding of AWS or cloud-based systems</li><li>Ability to read and understand Python code for debugging</li><li>Familiarity with REST APIs, HTTP responses, and debugging tools</li><li>Exposure to frontend technologies such as Angular is beneficial</li><li>Experience analysing logs and troubleshooting production issues</li><li>Experience writing and analysing SQL queries</li><li>Experience with AWS services (Lambda, API Gateway, DynamoDB, CloudWatch, S3)</li><li>Exposure to serverless architectures</li><li>Experience with C# / .NET</li><li>Familiarity with structured incident management practices (e.g. ITIL)</li></ul><p><strong>Qualifications:</strong></p><ul><li>Degree in Computer Science, Information Systems, or equivalent experience</li></ul><p><strong>Core Competencies</strong></p><ul><li>Strong problem-solving and investigation skills</li><li>Ability to work under pressure and manage multiple incidents</li><li>Attention to detail when analysing logs and system behaviour</li><li>Good judgement on when to escalate issues</li><li>Basic understanding of system performance and reliability concepts</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Takes ownership of issues from start to resolution</li><li>Communicates clearly and professionally with clients</li><li>Patient and composed when dealing with users under pressure</li><li>Organised and able to manage workload independently</li><li>Willing to learn and adapt in a fast-changing environment</li></ul>

Job Description: The IT Technician will be responsible for providing technical support to users and troubleshooting problems related to hardware, software, network systems, VMWare environment, 365 Administration, Microsoft Intune, Microsoft Azure as well as Hyper-V. This position requires a strong understanding of computer systems and an aptitude for problem-solving and teamwork. Key Responsibilities: Installing, configuring, and maintaining hardware, software, and network systems. Troubleshooting and resolving technical issues reported by users. Diagnosing and resolving hardware and software problems. Responding to technical support inquiries in a timely manner. Providing technical assistance and training to users as needed. Documenting technical support activities and maintaining records. Collaborating with other IT staff to ensure the smooth operation of systems. Performing system upgrades and improvements as needed. Uphold security standards across our network infrastructure. Uphold security standards across our network infrastructure. Technical Excellence: Perform fundamental technical tasks under supervision, ensuring system stability. Assist in troubleshooting basic technical challenges, seeking guidance when needed. Conduct routine maintenance to uphold optimal performance of technical platforms. Personal Qualities: Analytical thinking, innovative mindset, adaptability, and attention to detail. Problem-solving skills, resilience, effective time management, and decision-making abilities. Effective Communication and Collaboration: Engage in clear and concise communication with team members and stakeholders. Work collaboratively to address technical concerns and devise innovative solutions. Actively participate in knowledge-sharing sessions to enhance team synergy. Leadership and Continuous Improvement: Demonstrate leadership by taking ownership of assigned tasks and initiatives. Contribute to fostering a positive and productive work environment through teamwork. Proactively suggest improvements to implementation and support processes. Qualifications & Experience: Degree / Diploma, Information Technology, or related field. Microsoft certified Relevant vendor and industry certifications, e.g., Microsoft, Cisco, VMware Strong understanding of computer systems and networks. Familiarity with Windows and Linux operating systems. Experience with troubleshooting hardware and software issues. Experience with network systems, VMWare environment, 365 Administration, Microsoft Intune, Microsoft Azure as well as Hyper-V. Experience with Servers and SharePoint Ability to work independently and in a team environment. Experience managing expectations when balancing alternatives against business and financial constraints. Employment Type: Permanent Employment Industry: Technology Companies Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Johannesburg Salary bracket: R 25000 – 30000 Drivers License: CODE B (Car) Own car needed: Yes

Position: Support Engineer Company / Industry : IT Managed Services Location: Paarl, Cape town Salary: R30 000 – R35 000 CTC Job Description: The IT Technician will be responsible for providing technical support to users and troubleshooting problems related to hardware, software, network systems, VMWare environment, 365 Administration, servers, Microsoft Intune, Microsoft Azure as well as Hyper-V. This position requires a strong understanding of computer systems and an aptitude for problem-solving and teamwork. Key Responsibilities: Installing, configuring, and maintaining hardware, software, and network systems. Troubleshooting and resolving technical issues reported by users. Diagnosing and resolving hardware and software problems. Responding to technical support inquiries in a timely manner. Providing technical assistance and training to users as needed. Documenting technical support activities and maintaining records. Collaborating with other IT staff to ensure the smooth operation of systems. Performing system upgrades and improvements as needed. Uphold security standards across our network infrastructure. Uphold security standards across our network infrastructure. Technical Excellence: Perform fundamental technical tasks under supervision, ensuring system stability. Assist in troubleshooting basic technical challenges, seeking guidance when needed. Conduct routine maintenance to uphold optimal performance of technical platforms. Onisite and desktop support Qualifications & Experience: Own vehcile required for onsite visits Degree / Diploma, Information Technology, or related field. Microsoft certified Relevant vendor and industry certifications, e.g., Microsoft, Cisco, VMware Strong understanding of computer systems and networks. Excellent problem-solving skills. Ability to communicate technical information to non-technical users. Knowledge of IT security best practices. Familiarity with Windows and Linux operating systems. Experience with troubleshooting hardware and software issues. Experience with network systems, VMWare environment, 365 Administration, Microsoft Intune, Microsoft Azure as well as Hyper-V. Experience with Servers and SharePoint Experience managing expectations when balancing alternatives against business and financial constraints. Employment Type: Permanent Employment Industry: Technology Companies Work space preference: Work Onsite Ideal work province: Western Cape Ideal work city: Paarl Salary bracket: R 0 – 35000 Drivers License: CODE B (Car) Own car needed: Yes

You will be getting hands-on experience with real engineering challenges. You will be diagnosing issues fast and implementing smart, practical solutions . You will be working alongside experienced engineers who expect you to bring your A-game. You will be keeping systems running at peak performance. If youre ambitious, switched on, and ready to prove yourself then this is your moment. Education: National Diploma or higher in Electronic/ Electrical / Computer Engineering Job Experience & Skills Required: 1 year of experience within the electrical, electronic or automation industry Experience with Labview, C++, C#, Python Apply now!