Johannesburg: Business Operations Coordinator – Pharmaceutical posted by OttoBauthentic

About the Role

The Business Operations Coordinator plays a critical role in enabling organisational effectiveness by supporting the rollout, standardization, and ongoing quality assurance of structures and processes. The role ensures that frameworks, documentation, and ways of working are implemented consistently, maintained accurately, and adhered to in practice. Through a strong focus on structure, quality, and compliance, the Business Operations Coordinator reduces operational risk, supports performance, and enables the organisation to operate effectively in a fast-paced, performance-driven environment.

Key Responsibilities

• Structure & Process Implementation:
• Ensure the effective rollout, implementation, and maintenance of organisational structures, frameworks, and processes.
• Track implementation progress and provide clear, accurate status updates and reports to relevant stakeholders.

• Documentation Management & Quality Ownership:
• Own the accuracy, completeness, and quality of all administrative, structural, and process-related documentation.
• Maintain audit-ready documentation aligned to approved standards, templates, and requirements.
• Conduct regular quality checks to ensure consistency, accuracy, and adherence to agreed frameworks.

• Compliance, Risk & Continuous Improvement:
• Monitor compliance with defined structures, processes, and standards, identifying deviations and escalation where required.

• Stakeholder Coordination & Delivery:
• Coordinate inputs from multiple stakeholders to ensure alignment with agreed processes and timelines.
• Manage multiple priorities and deliver high-quality outputs within tight deadlines.

• Agility & Performance Management:
• Adapt quickly to changing priorities, requirements, and organisational needs while maintaining discipline, structure, and attention to detail.

Requirements

• Strong administrative, organisational, and coordination skills
• Highly systematic and structured approach to planning and executing work
• Exceptional attention to detail with a strong quality and accuracy orientation
• Ability to analyse information, identify inconsistencies, and resolve issues
• Strong written communication skills, particularly for formal documentation and reporting
• Proficiency in standard office and documentation tools (e.g. MS Office or equivalent)
• Ability to work accurately under pressure and within a fast-paced environment
• Effective time management and prioritization skills

Qualifications

Bachelor of Commerce (BCom) Management / Operations / Business / Project Management / Administration, Bachelor of Business Administration