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Johannesburg: Business Systems Support

Johannesburg: Business Systems Support

Posted on 2025-04-26 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Key Responsibilities: Provide first-line technical support to users, with a strong focus on Salesforce Troubleshoot and resolve system issues in collaboration with developers Assist with user training and onboarding for system tools and features Support data integrity and perform data updates within Salesforce Escalate more complex issues to senior team members or developers Requirements: Bachelors degree in Information Systems, IT, or a related field Experience using Salesforce in a support or technical capacity Proven experience providing technical assistance to users within an organization Strong communication skills and a proactive, solutions-focused approach Ability to work effectively in a team and in a fast-paced environment Apply now

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Johannesburg: Business Systems Support

Johannesburg: Business Systems Support

Posted on 2025-04-24 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Key Responsibilities: User Support: Provide first-line technical assistance to users, troubleshoot common issues, and escalate complex problems to senior staff or third parties. Ensure timely resolution within SLA. Ticket Management: Log, track, and resolve support tickets. Follow up with users to confirm resolution and satisfaction. Data Maintenance: Assist with data entry, cleansing, deduplication, and support data import/export processes. Documentation & Training: Help create and update user guides and participate in internal training sessions. Basic Configuration & Customization: Support the setup of fields, workflows, and reports under supervision. Access & Security Management: Assist with user access control, permissions, and profile management. Preferred Technical Skills: JavaScript, HTML, Java SOAP, JSON, Web Services Deployment processes Qualifications & Experience: A relevant degree (NQF Level 7) in: Software Engineering Computer Science Mathematics Or a related field Beneficial certifications: Salesforce Business Central Business Intelligence tools Apply now

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