Job Description
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations etc
- Explain processes to customers and assisting them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing.
REQUIREMENTS
- Grade 12
- One (1) to four (4) years experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Valid Covid-19 vaccination card
- Excellent communication in English speak, read and write
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage.
SHIFTS ROTATIONAL:
- 07:00 16:00
- 08:00 17:00
- 09:00 18:00
- 10:00 19:00
- Includes weekends and public holidays.
PERSONAL ATTRIBUTES
- Punctual
- Excellent understanding or experience of delivering great customer service to a customer
- High degree of patience and assertiveness
- Conflict resolution skills
- Immaculate time keeping
- Trustworthy, professional and reliable, including dealing with confidential information
- The ability to work well under pressure
- Practice good time management and willingness to work longer than normal office hours
- Remains focused in order to handle objections
- Customer focused and service orientated.
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Get references ready before you need them - keep in touch with past managers and colleagues.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Tax and Reporting Manager posted by Network Finance
Company Description:This established investment and property group is seeking a hands-on Tax and Reporting Manager to oversee their full tax…
View JobWestern Cape: Tax Manager posted by Network Finance
Company and Job Description:This multinational manufacturing company is expanding they team and looking to employ a skilled Tax manager with…
View JobGauteng: Tax and Reporting Manager posted by Network Finance
Company Description:This established investment and property group is seeking a hands-on Tax and Reporting Manager to oversee their full tax…
View JobWestern Cape: Tax Manager: Africa Zone posted by Network Finance
Job and Company Description:Leading organisations across sectors such as FMCG, telecommunications, financial services, and mining are actively seeking...
View JobSouth Africa: Talent Pool: Zero Waste Manager posted by Wasteplan
Job SummaryYou will be required to lead the ZTL department in implementing zero waste strategic goals at designated sites and…
View JobSouth Africa: Talent Pool: Human Resources Assistant posted by Wasteplan
Job summary Assist with office administration, HR administration and keeping personnel files up to date. Support and advise management/staff members…
View Job
Browse Employers
Job Alerts