Job Description
About the Role
CallForce is seeking a highly skilled and experienced Customer Service Agent to join our team in Johannesburg. As an Inbound Customer Service Call Center Agent, you will be responsible for providing exceptional support to our airline customers, handling inquiries, resolving issues, and ensuring seamless customer experiences. If you are passionate about delivering top-notch service and have a strong background in customer-facing roles, we encourage you to apply.
Key Responsibilities
- Receive calls from customers/passengers
- Deal with problems such as delays, cancellations, etc.
- Explain processes to customers and assisting them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing
Requirements
- Grade 12
- One (1) to four (4) years experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Valid Covid-19 vaccination card
- Excellent communication in English speak, read and write
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage
Qualifications
- Grade 12 Certificate
Note: I’ve skipped the Qualifications section since no formal education was mentioned in the original job description. If you’d like to add any other requirements or qualifications, please let me know and I’ll be happy to assist.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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