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Johannesburg: Customer Service Specialist posted by NGF

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Job Description

About the Role

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Key Responsibilities

  • Respond to customer enquiries via phone, email, and other communication channels
  • Resolve customer issues promptly and professionally
  • Process orders, returns, and service requests accurately
  • Maintain up-to-date customer records and documentation
  • Liaise with internal departments to ensure customer needs are met
  • Follow company policies, procedures, and service standards
  • Identify opportunities to improve customer satisfaction and service processes
  • Conducting outbound sales calls
  • Increasing customer baskets by Upselling and Cross-selling products

Requirements

  • Own transport
  • Afrikaans speaking is advantageous
  • Previous experience in a customer service or client-facing role
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and organisational skills
  • Proficient in basic computer systems and customer management software

Salary & Benefits

Provident fund, Group life and Funeral, Competitive Salary

Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

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To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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