Johannesburg: Customer Service Specialist posted by NGF

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels
  

• Resolve customer issues promptly and professionally
  

• Process orders, returns, and service requests accurately
  

• Maintain up-to-date customer records and documentation
  

• Liaise with internal departments to ensure customer needs are met
  

• Follow company policies, procedures, and service standards
  

• Identify opportunities to improve customer satisfaction and service processes

• Conducting outbound sales calls
  

Requirements

• Own transport 

• Afrikaans speaking is advantageous 

• Previous experience in a customer service or client-facing role

• Strong communication and interpersonal skills

• Excellent problem-solving abilities

• Ability to remain calm and professional under pressure

• Strong attention to detail and organisational skills

• Proficient in basic computer systems and customer management software

Benefits

Provident fund 
Group life and Funeral 
Competitive Salary