Johannesburg: Customer Services Repair Senior

Main Responsibilities Oversee and ensure the bellow is followed Generating Job Cards (Local / Export /Distributors) Generating Quotations (Local / Export / Distributors) Generating Sales orders (Local / Export / Distributors Generating costing sheets (Local / Export / Distributors) Calculating freight costs (Local / Export / Distributors) Offer a professional service and update clients on existing orders Liaising with suppliers Customer Service Reports Follow-ups with customers Accounts queries – Income in advance for Export & Local clients. Follow-up on Purchase Orders – e-mail, whatsapp, teams, skype and phone call Report back, in detail, to customers Report back to customers, daily, on Quotation and order status Maintain and update one drive sheets and folders. Customer discounts Loyalty signed agreements Weights and dimensions Freight charges Maintain and update Work Instructions Import clearance of transport containers Analyse Summary of SAP History and feedback to Manager Retention of customers Forecast & Planning Open Job card reports Minimum Requirements Grade 12 Minimum 3–5 years of experience in customer service or repair coordination. Dyna Supervisory Certificate Business Admin Diploma / Certificate DGR Cat 6 Certificate