Job Description
About the Role
We are seeking a highly skilled Desk Top Support Technician to provide immediate first line support and ensure seamless service delivery to our clients in Johannesburg. As an onsite support technician, you will be responsible for resolving end user support queries, maintaining the service desk, and ensuring all technical issues are resolved within agreed-upon times.
Key Responsibilities
- Provide immediate first line support and deal with end user support queries
- Ensure the service desk is kept up-to-date and tickets are resolved within service level agreement times
- Set up, configure, troubleshoot hardware and software
- Log and maintain all support calls, including troubleshooting password resets to resolving backup failures and VPN issues
- Create new users and manage current users on Active Directory and set up new user mailboxes
- Ensure all backups are working successfully
- Create new users, set up VPNs, and configure DHCP
- Administer Office 365 configurations, install, and set up
- Act as a client liaison and provide excellent customer service
- Apply basic knowledge of IP networking and protocols (HTTP, FTP, SMTP, DNS, WINS, DHCP)
- Demonstrate an understanding of network services (email, internet, firewall, proxy)
Requirements
- Valid driver’s license and own reliable car
- Matric
- CompTIA A certification is essential
- CompTIA N or IT Diploma, MCITP, or MSCE 2012 (Desktop Engineer) – advantageous
Qualifications
- None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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