Job Description
About the Role
The Good Human (Pty)Ltd is seeking an experienced and visionary leader to join our team as Head of Data Online Casino & Sportsbook. As a key member of our Enterprise Data & Analytics department, you will be responsible for developing and implementing a comprehensive enterprise data strategy that drives business growth, improves operational efficiency, and ensures regulatory compliance.
Key Responsibilities
- Define and own the enterprise data strategy covering all business domains, including: Customer & betting data, Financial & payments data, Operational & contact Centre data, HR & people data, Risk, compliance, and responsible gambling data, Internal and external audit data.
- Establish and maintain a single source of truth across the organization.
- Build and lead multi-disciplinary data teams (data engineering, BI, analytics, data science).
- Act as the executive authority for data governance, prioritization, and delivery.
- Embed a data-driven culture across the business.
- Own the data platform roadmap (not solution architecture), including: Data warehousing / Lakehouse environments, BI, reporting, and semantic layers, Data quality, lineage, and observability tooling.
- Define enterprise data standards, models, and structures across all domains.
- Implement a data domain ownership model, ensuring Finance, HR, Audit, Operations, and Compliance retain subject-matter ownership of their data, while adhering to enterprise standards.
- Partner with the Solutions Architect to ensure system and integration architecture supports data scalability, resilience, and compliance.
- Ensure accurate, reconciled, and auditable financial data across: Deposits, withdrawals, settlements, chargebacks, Betting and gaming revenue (GGR, NGR, turnovers), Bonus costs, promotional spend, and cost attribution.
- Align operational, betting, and CRM data with Finance and General Ledger reporting.
- Support Finance with regulatory, management, and audit reporting.
- Ensure financial metrics are consistently defined and trusted across departments.
- Enable data-driven operational management across: Call Centre and customer support performance, Workforce planning and productivity, Incident, outage, and SLA reporting, Retail operations (where applicable).
- Deliver operational dashboards that support real-time and near-real-time decision making.
- Partner with Operations leaders to optimize efficiency and service quality using data.
- Establish controlled, compliant data processes for HR and people data, including: Payroll, attendance, performance, recruitment, and training records.
- Ensure POPIA-compliant handling, access controls, and data segregation for sensitive employee information.
- Support leadership with workforce analytics, attrition analysis, and capacity forecasting.
- Enable HR reporting without compromising privacy or governance standards.
- Ensure data structures support internal and external audit requirements, including: Audit trail completeness, Evidence retention, Change and access logs.
- Provide data transparency and lineage for audit review and regulatory inspections.
- Partner with Internal Audit to support issue tracking, remediation monitoring, and control testing analytics.
- Ensure regulated reporting is accurate, repeatable, and explainable.
- Lead data-driven initiatives supporting: Responsible gambling detection and intervention, Affordability and harm prevention analytics, AML and suspicious transaction monitoring, Fraud and bonus abuse detection.
- Ensure ethics, explainability, and auditability of all risk-related analytics.
- Embed risk and compliance analytics into operational workflows.
- Own the governance and enablement of AI and advanced analytics across the enterprise.
- Support AI use cases across: Customer behaviour and churn, Responsible gambling risk detection, Fraud and financial risk, Operational optimization.
- Ensure AI models are ethical, compliant, explainable, and regulator-ready.
- Stay current with emerging data and AI technologies relevant to iGaming and regulated environments.
- Define and enforce enterprise data governance, including: Data ownership and stewardship, Data quality rules and SLAs, Access, masking, retention, and deletion policies.
- Ensure POPIA compliance across customer, employee, and audit datasets.
- Maintain metadata, data catalogues, and lineage for transparency and auditability.
Key Performance Indicators (KPIs)
- Enterprise data quality and availability
- Reconciliation accuracy between Finance, Operations, and Betting data
- Regulatory and audit outcomes
- Adoption of dashboards and self-service analytics
- Responsible gambling and AML detection effectiveness
- Platform reliability and scalability
- Commercial and operational impact of data initiatives
Required Experience & Qualifications
### Essential
- 8+ years experience in data, analytics, or BI
- 35 years in a senior data leadership role
- Experience in regulated, high-volume transactional environments (iGaming, financial services, payments)
- Proven experience managing cross-domain enterprise data
Desirable
- Experience working with financial, HR, or audit data at enterprise scale
- Exposure to AML, RG, or fraud analytics
- Postgraduate qualification in Data Science, IT, Statistics, or related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Entertainment Jobs in Gauteng
In the Gauteng province of South Africa, the entertainment industry is a growing sector that encompasses various roles such as event management, marketing, and content creation. Typically, this field offers a diverse range of job opportunities for individuals with creative talent and business acumen. Generally, these roles are found across multiple industries, including financial services, technology, and tourism.
When it comes to salary expectations in the entertainment industry in Gauteng, it’s common to see broad ranges varying depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R200 000 and R350 000 per annum, while senior roles can range from R600 000 to over R1 million per annum. However, these figures are only a general guideline, and actual salaries can vary significantly.
Common skills required for entertainment-related roles in Gauteng include creative vision, strong communication skills, project management expertise, technical knowledge of audiovisual equipment, marketing savvy, adaptability, and attention to detail. Typically, individuals in this field need to possess a combination of artistic and business skills to excel in their role. Often, having a degree or diploma in relevant fields such as arts, media studies, or business administration can be beneficial.
The entertainment industry in Gauteng is commonly found in sectors such as financial services (e.g., event marketing), technology (e.g., gaming, esports), tourism (e.g., hospitality management), and manufacturing (e.g., production and logistics). These industries often employ individuals with expertise in areas like content creation, brand management, and audience engagement.
In terms of career development, the entertainment industry offers various opportunities for growth and advancement. Typically, entry-level roles can progress to senior positions within a few years, while experienced professionals may seek out leadership roles or transition into related fields such as entrepreneurship or academia. Often, having a strong network and continuous learning are key to success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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