Menu Close

Johannesburg: IT KPI/ Service Performance Analyst (Telecom Systems)

Advertisement



Job Description

About the Role

The IT KPI/Service Performance Analyst is a critical role in ensuring the optimal performance of our telecom systems. We are seeking an experienced professional to join our team, leveraging their expertise in IT performance management and telecom analytics to drive business success.

Key Responsibilities

  • Design and implement composite KPIs and performance indices for monitoring and analysis
  • Develop and maintain data models using SQL, Excel, Power BI, Tableau, or similar tools
  • Analyze system logs and incident management frameworks (ITIL) to identify trends and areas for improvement
  • Collaborate with stakeholders across IT, network, finance, and vendors to ensure seamless integration of telecom systems

Requirements

  • Strong exposure to SIM activation & provisioning systems
  • Hands-on experience working with recharge platforms (prepaid/postpaid)
  • Experience in large, high-volume transactional environments
  • Strong analytical and problem-solving capability
  • Ability to explain complex technical metrics in business terms

Qualifications

  • Bachelor’s degree in Computer Science or related field is an asset but not required.

Salary & Benefits

No specific salary range is mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

View Job  Johannesburg: Printer Technician posted by People Dimension

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

View Job  Johannesburg: Devops & Infrastructure Lead


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Sandton: Junior communications writer (internship) posted by Raizcorp

Jobs in Gauteng January 29, 2026
Other Professions Raizcorp

Raizcorp is looking for a junior communications writer (one year internship) who loves turning product updates and technical information into…

View Job  Midrand: Tester / QA Specialist
View Job

Sandton: Learning content developer posted by Raizcorp

Jobs in Gauteng January 29, 2026
Education Raizcorp Training

Raizcorp is looking for an experienced and passionate Instructional designer / Learning content developer who holds a degree and at…

View Job

eMalahleni: Education and Training Officer – Adult Programs (FTC) posted by Hire Resolve

Jobs in eMalahleni January 29, 2026
Education Hire Resolve Training

Description:Hire Resolve's Client is currently looking for an experienced Education and Training Officer to join their mining company based in…

View Job

Pinetown: Raw Materials Stores: Team Leader posted by Hire Resolve

Jobs in Durban Area January 29, 2026
Hire Resolve Other Management

A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…

View Job

Pinetown: Raw Materials Stores: Team Leader posted by Hire Resolve

Jobs in Durban Area January 29, 2026
Hire Resolve Other Management

A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…

View Job

Pinetown: Raw Materials Stores: Team Leader posted by Hire Resolve

Jobs in Durban Area January 29, 2026
Hire Resolve Other Management

A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area