Job Description
About the Role
The IT KPI/Service Performance Analyst is a critical role in ensuring the optimal performance of our telecom systems. We are seeking an experienced professional to join our team, leveraging their expertise in IT performance management and telecom analytics to drive business success.
Key Responsibilities
- Design and implement composite KPIs and performance indices for monitoring and analysis
- Develop and maintain data models using SQL, Excel, Power BI, Tableau, or similar tools
- Analyze system logs and incident management frameworks (ITIL) to identify trends and areas for improvement
- Collaborate with stakeholders across IT, network, finance, and vendors to ensure seamless integration of telecom systems
Requirements
- Strong exposure to SIM activation & provisioning systems
- Hands-on experience working with recharge platforms (prepaid/postpaid)
- Experience in large, high-volume transactional environments
- Strong analytical and problem-solving capability
- Ability to explain complex technical metrics in business terms
Qualifications
- Bachelor’s degree in Computer Science or related field is an asset but not required.
Salary & Benefits
No specific salary range is mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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