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Johannesburg: IT KPI/ Service Performance Analyst (Telecom Systems)

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Job Description

Required Experience 510 years experience in IT performance management, service assurance, or telecom analytics Strong exposure to: SIM activation & provisioning systems Recharge platforms (prepaid/postpaid) USSD infrastructure Billing & charging systems Hands-on experience working with composite KPIs and performance indices Experience in large, high-volume transactional environments Technical Skills KPI design and performance modelling Data analysis using SQL, Excel, Power BI, Tableau, or similar tools Understanding of telecom IT architecture and system integrations Incident and problem management frameworks (ITIL) Strong knowledge of data accuracy, validation, and reconciliation Soft Skills Strong analytical and problem-solving capability Ability to explain complex technical metrics in business terms Stakeholder management across IT, network, finance, and vendors Detail-oriented with a strong focus on data integrity Success Measures Sustained improvement in composite KPI performance Reduced system failures impacting customer transactions Improved billing accuracy and reduced revenue leakage Faster incident detection and resolution Increased confidence in IT performance reporting

How to Apply

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

View Job  Pretoria: Senior Project Manager


This information provides general career guidance. Actual salaries and requirements vary by employer.



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