Job Description
About the Role
We are seeking an experienced IT Technical Support Engineer to join our client’s team in Johannesburg. As a key member of the support team, you will be responsible for providing top-notch technical support to clients, resolving issues promptly and professionally, and maintaining accurate records throughout the ticket resolution process.
Key Responsibilities
- Answer inbound IT support calls professionally and promptly
- Log, update, and manage all incidents on the ticketing/helpdesk system (mandatory)
- Perform basic troubleshooting and resolve 1st line technical issues
- Escalate unresolved or complex issues to higher support tiers
- Maintain clear and professional communication with clients throughout ticket resolution
- Provide technical support on Windows operating systems and Microsoft Office environments
- Assist with basic PC setups, user support, and hardware troubleshooting
- Resolve basic connectivity issues (Wi-Fi, VPN, network access)
- Follow structured IT support processes and procedures
- Administration: Ensure accurate ticket logging, updates, and documentation
- Maintain SLA compliance where applicable
- Assist with booking devices for repair or escalation
Requirements
- Basic understanding of Windows operating systems and Microsoft Office environments
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with ticketing/helpdesk systems (mandatory)
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- R 12000 – 14000 per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Mechanical Engineering Jobs in Gauteng
When it comes to Mechanical Engineering positions in Gauteng, South Africa, the general job market trends indicate a high demand for skilled engineers in various industries. Typically, these roles involve designing, developing, and testing mechanical systems, equipment, and devices, with a common requirement being a strong understanding of mathematics, physics, and materials science. Often, graduates with a BEng (Hons) or MEng degree in Mechanical Engineering are sought after for these positions.
Generally, salaries for Mechanical Engineers in Gauteng can range from R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. Typically, junior engineers start at the lower end of this range, while senior engineers with extensive experience can earn closer to the higher end. However, it is essential to note that salaries can vary widely, and actual figures may differ based on individual circumstances.
Common skills required for Mechanical Engineer roles include proficiency in computer-aided design (CAD), finite element analysis (FEA), and simulation software, as well as strong problem-solving and analytical skills. Typically, engineers need excellent communication and collaboration skills to work effectively with cross-functional teams. Other essential skills often include knowledge of mechanical systems, materials science, thermodynamics, and manufacturing processes.
Mechanical Engineers are in high demand across various industry sectors, including financial services sector, technology industry, manufacturing sector, and automotive sector. Often, these roles involve working on large-scale projects, developing new products or equipment, and ensuring compliance with safety standards and regulations.
For those pursuing a career as a Mechanical Engineer, there are many opportunities for career development and growth. Typically, graduates can progress to senior engineer or lead engineer positions within 5-10 years of experience, while more experienced engineers can move into management roles or pursue further education through an MEng degree or Ph.D. in Mechanical Engineering.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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