Job Description
About the Role
The Working Earth is seeking an experienced Account Manager to join our team in Johannesburg North. As an Account Manager (SaaS), you will be responsible for managing and growing a portfolio of key client accounts within the SaaS environment, driving retention and customer satisfaction, and identifying opportunities for upselling and cross-selling products and services.
Key Responsibilities
- Manage and grow a portfolio of key client accounts within the SaaS environment
- Build strong, long-term client relationships to drive retention and customer satisfaction
- Identify opportunities for upselling and cross-selling products and services
- Oversee the full account lifecycle, including onboarding, renewals, and contract negotiations
- Collaborate with internal teams (Sales, Customer Success, Product) to deliver value to clients
- Monitor account performance and provide strategic insights to improve client outcomes
- Prepare and present reports, forecasts, and account plans
- Stay up to date with industry trends and SaaS developments
Requirements
- Bachelor’s degree in Business, Marketing, IT, or related field
- 3–5 years’ experience in Account Management or Sales within a SaaS or technology environment
- Proven track record of managing accounts and achieving revenue targets
- Strong understanding of the SaaS business model and subscription-based sales
- Experience managing client stakeholders at various levels
- Excellent communication, negotiation, and presentation skills
- Strong analytical and problem-solving abilities
Salary & Benefits
No salary information is available for this role.
Preferred Skills
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Knowledge of customer success strategies and lifecycle management
- Ability to work in a fast-paced, target-driven environment
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT Sales Jobs in Gauteng
In Gauteng, the IT sales industry is typically one of the fastest-growing sectors, driven by the increasing demand for technology solutions across various industries. This growth has led to a surge in job opportunities for skilled sales professionals who can effectively promote and sell complex IT products. As a result, IT sales roles have become increasingly in-demand, making it an attractive career choice for those with the right skills and experience.
Typically, salaries for IT sales professionals in Gauteng vary widely depending on factors such as level of experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may start at around R30 000 to R50 000 per annum, while senior roles can command salary ranges of R150 000 to R250 000 or more, depending on individual performance and the size of the organisation. However, these are broad estimates and actual salaries can vary significantly based on specific circumstances.
Common skills required for IT sales professionals in Gauteng include technical knowledge of computer hardware and software, excellent communication and interpersonal skills, a strong understanding of industry trends and technologies, and the ability to build rapport with customers and colleagues alike. Other essential skills often include negotiation and closing techniques, project management experience, and a proven track record of meeting or exceeding sales targets.
Many IT sales roles are employed in various industry sectors, including financial services sector, technology industry, manufacturing sector, and government departments. In these environments, IT sales professionals must be able to understand the specific needs and challenges of each organisation, develop tailored solutions, and effectively communicate the benefits of their products or services. The ability to navigate complex technical information and build trust with customers is also highly valued in this field.
Career progression for IT sales professionals in Gauteng often involves moving into senior roles such as account management, team leadership, or product specialist. With experience and a strong track record of success, it is common for IT sales professionals to transition into roles that require more strategic thinking and planning, such as business development or operations management. Ultimately, the goal is to develop a deep understanding of the industry and technology trends, and to leverage this knowledge to drive business growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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