Date | 2024-06-08 |
---|---|
Job Title | Operations And Customer Engagement Specialist |
Employer | TalentCru More Information |
Salary | 0 |
Category | Administration Pa Secretary |
Location |
Gauteng / Johannesburg |
Job Summary
We are thrilled to be working with a leading and prestigious client! We are seeking a highly experienced Client Relations Manager: Hospitality Operations and Customer Engagement to join their team. We are looking for someone with extensive experience in customer engagement, contracts management, and operations within a hospitality or service-oriented environment. As a Client Relations Manager, you`ll play a pivotal role in delivering top-notch Front of House solutions to prestigious commercial clients within an outsourcing division. This multifaceted role involves managing key client relationships, coordinating operations across multiple national locations, and overseeing employee recruitment, onboarding, and daily service delivery. Your commitment to exceptional customer service and strategic thinking will drive success. This is a permanent opportunity. Key to the role: 7+ years Operations Experience within Hospitality Contracts Management experience Excellent communications skills Engaging with key stakeholders and managing relationships Knowledge payroll/timesheet management Sound knowledge of industry-related Legislation (IR and HR included) Business and finance acumen Bachelor`s degree in Hospitality Management, Business Administration, or a related field Up to 5 years of management experience in Front of House / Operations Management within Hospitality Proven experience in managing regional teams and Performance Management Knowledge of best practice people frameworks and solutions Familiarity with payroll and timesheet management Business and finance acumen Extensive expertise in building client and key stakeholder relationships Proficiency in innovation strategy implementation Sound knowledge of industry-related Legislation Awareness of industry trends and best practices Exceptional customer service orientation Customer: Define strategic client value propositions in alignment with profitability and cost models. Maintain open communication with clients to gather feedback and assess satisfaction levels. Address client concerns promptly and professionally. Implement solutions to resolve issues and prevent future occurrences. Ensure service quality meets or exceeds client expectations. Financial: Track monthly financial performance and implement cost control measures. Provide forecasts to the Operations Executive as needed. Manage client accounts, including contract negotiation and rate adherence. Recruitment, Admin, and Payroll Management: Drive competency-based recruitment and selection strategies. Ensure efficient admin and payroll management. Monitor invoicing and debtors processes. People Management: Work closely with front-of-house staff to ensure seamless service delivery. Provide training and guidance on client service best practices. Create a positive work environment and drive talent development and retention. General: Handle staff disciplinaries and CCMA cases. Act as a liaison between clients and other service providers. Coordinate events and ensure client requirements are met. Resolve client complaints and issues professionally and proactively. Competencies: Strong analytical, decision-making, and problem-solving skills. Accountability and adaptability. Attention to detail and accuracy. Collaboration and excellent communication skills. Proficiency in report writing and presentation. Financial target-driven with good business acumen. Knowledge of employment legislation and labor relations. Strong leadership skills and a belief in quality and excellence. 7+ years Operations Experience within Hospitality Contracts Management experience Excellent communications skills Engaging with key stakeholders and managing relationships Knowledge payroll/timesheet management Sound knowledge of industry-related Legislation (IR and HR included) Business and finance acumen
Operations And Customer Engagement Specialist position available in Gauteng, Johannesburg. This job position was posted by TalentCru. The job has been posted as a premium ad on 2024-06-08 at 14:05:36 in the Administration Pa Secretary category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Germiston: Project/ Operations Administrator (Engineering). – R Market Related. East Rand posted by Omnitaff
Great post exists for mature, Afrikaans speaking female with strong quoting and costing, Project engineering admin, workshop and technical support, office support, Debtors and creditors, stock control, procurement, health and safety administration plus com
View Job
Project/ Operations Administrator (Engineering). – R Market Related. East Rand
Gauteng: Restaurant And Take Away Field Operator – Operations Field Operator posted by Fanatics Trading (Pty) Ltd
Field OperatorGrowing international flame grill chicken brand is seeking skilled personnel as Business Field Operator for their Inland Region based in Gauteng.Possible applicants should possess or be able to perform the following minimum requirements: Prov
View Job
Restaurant And Take Away Field Operator – Operations Field Operator
Midrand: Senior Manager: Flight Operations
Are you a dynamic and experienced Senior Manager in Flight Operations in the aviation industry, based in Johannesburg or willing to relocate? We are on the lookout for you What you will do: Responsible for conducting audits on all Air Operators, as per Mas
View Job
Senior Manager
South Africa: Head Of Operations (Sulfuric Acid And Alum) Business Unit
As the Head of Operations for my clients Sulfuric Acid and Alum plant in Agbara, Lagos, you will play a pivotal role in managing and optimizing plant operations. Your responsibilities will include adhering to production planning, scheduling, and safe work
View Job
Head Of Operations (Sulfuric Acid And Alum) Business Unit
Midrand: Aws/Azure Operations & Incident Manager – 2740
If you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring, debugging and fault-finding. This is the right position for you. ESSENTIAL SKILLS AWS technologies: AWS Networking, SQS, SNS, Kinesis, Lambda,
View Job
Aws/Azure Operations & Incident Manager – 2740
Sandton: Operations Travel Specialist
Candidate Requirements: A good knowledge of various destinations within South, Southern, and East Africa Must have at least 3 or more years of tour operating experience Tourplan experience is an advantage Wetu experience is an advantage An in-depth geograp
View Job
Operations Travel Specialist
Midrand: Operations Configuration Specialist Exp 2725
OPERATIONS CONFIGURATION SPECIALIST Essential Skills Requirements: Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams. Extensive experience with
View Job
Operations Configuration Specialist Exp 2725
Johannesburg: Operations And Maintenance Performance
Operations & Maintenance Performance Manager required in Bryanston for a Fixed Term Contract Role (6 months) . In this role, you would be required to oversee maintenance and upgrades of Network Infrastructure ensuring specifications, building and civil sta
View Job
Operations And Maintenance Performance
Elandsfontein: Operations & Planning Manager
Requirements: Post Graduate Degree in Logistics / Warehouse / Supply Chain Management or related fields (NQF 8) 6-8 years of experience in Logistics / Warehouse Management in a Manufacturing environment. 3-5 years should be at Management level. Computer Li
View Job
Operations & Planning Manager
Cape Town City Centre: Equipment Fleet And Machinery Operations Manager
KEY REQUIREMENTS TO MEET FOR CONSIDERATION: You will have completed a Mechanical Engineering qualification, coupled with a minimum of 10 years experience in managing company assets such as production machinery, fleet vehicles and plant/construction equipme
View Job
Equipment Fleet And Machinery Operations Manager
Midrand: Senior Operations Manager – Investments
Gauteng or Cape Town - Hybrid post. Manager needed for an Investment Administration department Matric Commerce degree or qualification advantages 7 10 years experience in the Investment Administration reporting environment Interlink or any pooled fund admi
View Job
Senior Operations Manager – Investments
Sandton: Senior People Operations Administrator
Our client is a leading fintech company dedicated to empowering entrepreneurs and fostering their participation in the digital economy. They are seeking a highly motivated and skilled Senior People Operations Administrator to join their dynamic team. Role
View Job
Senior People Operations Administrator
South Africa: Head Of Finance And Operations
Main Purpose: Responsible for the financial function of the Foundation. Ensuring compliance with all relevant regulatory and legal requirements, while developing and enhancing the Foundation`s financial processes and systems to provide timely information t
View Job
Head Of Finance And Operations
Johannesburg: Head Of Critical Services, Security, Risk Or National Security – National And Across Border Vehicle Recovery Operations – Aa/Ee – Jhb North
Head of Critical Services, Security, Risk or National Security - National and Across Border Vehicle Recovery Operations AA/EE JHB North Minimum requirements: Post Graduate Degree in Operations Management or Business Management (Management Development Progr
View Job
Head Of Critical Services, Security, Risk Or National Security – National And Across Border Vehicle Recovery Operations – Aa/Ee – Jhb North
Midrand: Senior Operations Manager (Must Have Retail Property Experience)
Areas of responsibility: Financial Management Asset maintenance and management Strategic relationship management Customer service Risk management Administration and reporting Staff management Requirements: Dipoma/ degree (construction or project related) D
View Job
Senior Operations Manager (Must Have Retail Property Experience)
South Africa: Finance And Operations Manager posted by Sagen Advisory
A UK-based group of companies is looking to employ a Finance and Operations Manager. This is a remote working opportunity, and the company will provide training and equipment. The ideal candidate will have completed SAICA articles and hold an AGA(SA) or CA
View Job
Finance And Operations Manager
Johannesburg: Operations And Maintenance Performance posted by Tower Group
Operations & Maintenance Performance Manager required in Bryanston for a Fixed Term Contract Role (6 months). In this role, you would be required to oversee maintenance and upgrades of Network Infrastructure ensuring specifications, building and civil
View Job
Operations And Maintenance Performance
Cape Town: Head: Finance And Operations posted by mPower People Solutions
Purpose of RoleAs part of fostering a culture of entrepreneurship among the countrys youth in order to reduce the high levels of unemployment; the Company seeks to foster a community of responsible, high impact entrepreneurs in order to achieve an equitabl
View Job
Head
Cape Town: Operations And Finance Consultant (Remote) – Offices In Cape Town posted by The Talent Room
A company in Cape Town is looking for an operations and finance consultant to join their team.Duties & ResponsibilitiesThis role will play a critical part in ensuring our service to clients and independent professionals is prompt and professional, as w
View Job
Operations And Finance Consultant (Remote) – Offices In Cape Town
Johannesburg: Administration And Operations Support posted by Jelocorp
Job Description:Responsibilities include coordinating all admin activities. Making decisions to improve general office administration, handling and managing different aspects of the office from Administration support, accounts, Visitors support, Security,
View Job
Administration And Operations Support
Stellenbosch: Treasury Execution And Operations posted by Silk Road Consulting
Title: Treasury Execution & OperationsPlace of work: StellenboschReporting to: Group CFOWe are recruiting a new role within a group finance team to assume ownership and responsibility of all execution of treasury operations across the group.The ideal c
View Job
Treasury Execution And Operations
Johannesburg: Finance And Operations Assistant posted by Crayon
To find out more, click Apply or head on over to Crayon to review the full spec and apply?www.********.co.za LocationJohannesburg, South AfricaSalaryR21,000 - R26,000 per month (negotiable based on experience)How you`ll roleAs the finance and operations as
View Job
Finance And Operations Assistant
Cape Town: Senior Manager – Operations, Projects, Property, Facilities, And/Or Asset Management posted by Sagen Advisory
Job Description:Position: Senior Manager - Operations, Projects, Property, Facilities, and/or Asset ManagementJob Summary:We are seeking a highly qualified and experienced Senior Manager(s) with expertise in Operations, Project Management, Property Managem
View Job
Senior Manager – Operations, Projects, Property, Facilities, And/Or Asset Management
Sandton: Machine Learning Operations Engineer posted by Siri Technologies
DescriptionClient based in Sandton is hiring! We are in search of a Senior Machine Learning Operations Engineer (ML Ops Engineer) to join the Private Bank Technical Business Intelligence Team. The successful candidate will be responsible for deploying, mai
View Job
Machine Learning Operations Engineer
Sandton: Operations Manager Ii posted by IOCO
Discover Excellence at iOCO Infrastructure Services: Elevate Your Career with Impactful Innovations. We are looking for an experienced Operations Manager II to join our team. The successful candidate will play a key role in overseeing and optimizing day-to
View Job
Operations Manager Ii