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Johannesburg: Sales & Marketing_Woodmead JHB posted by Pro Tem

Johannesburg: Sales & Marketing_Woodmead JHB posted by Pro Tem

Posted on 2025-06-17 00:00:00

Employer Pro Tem
Category Customer Service
Location Gauteng  / Johannesburg

Job Summary

CULTURE ETHOS

Our ideal candidate needs to fit into our company ethos of immediate response. Our systems, people and processes are focused on ensuring:

  • Right now we believe in a sense of urgency
  • Talk and do make sure everyone is included in the loop.
  • Build Trust and Be Trustworthy trust each other, treat others with respect, admit mistakes, congratulate others
  • Recover quickly – learn quickly, move on, save the day
  • Absolute enthusiastic, action-based leadership
  • Collaborative and energetic approach
  • Details matter
  • Recognition that no task is too big or too small in a company with no silos and hyper-growth as its core motivator
  • Inflexible in what we do absolutely agile in how we do it!
  • Collaborate and communicate for success we are ONE TEAM

PERFORMANCE CRITERIA

  • In keeping with the company ethos, all customer and supplier interactions are to be performed immediately
  • Uncompromising commitment to immediate communication and response to customers, suppliers and internal stakeholders.
  • Our culture depends heavily on ensuring time wasting activities are eliminated – innovation and proactivity is heavily encouraged
  • Ensuring that that your sales and customer relationship functions are carried out accurately, consistently, timeously and in line with accepted company standards
  • Ensuring that company policy and procedures are adhered to.
  • Adherence to statutory requirements with a high degree of awareness and adherence to POPIA

RESPONSIBILITIES (inter-alia)

  • Develop and implement sales strategies to increase the adoption and usage of the app.
  • Identify, engage, and build relationships with potential clients and businesses to promote the app.
  • Build and maintaining your own sales pipeline as well as extract value from an existing pipeline
  • Be able to take over a deal at any stage
  • Identify and develop new revenue opportunities and streams
  • Conduct product presentations and demonstrations tailored to client needs.
  • Meet and exceed monthly sales targets while managing customer relationships effectively.
  • Prepare accurate sales reports, forecasts, and client feedback for management review.
  • Collaborate with marketing teams to optimize outreach and engagement efforts.
  • Remain up to date with industry trends and RNR app features to position it effectively in the market.
  • Manage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement.
  • Farm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app’s features.
  • Understand our prospects problems and what our solution can do for them
  • Be involved in the sales approach and process to achieve success
  • Understand and relay the RNR value proposition to the customer and clearly demonstrate the solution
  • Ability to operate a technical solution and present the customer with the product journey with ease
  • Participate in the customer onboarding process
  • Participate in the account relationship post onboarding to drive revenue growth
  • Produce accurate and thorough daily, weekly and monthly sales call plans & reporting through the use of the RNR CRM system
  • Meet weekly, monthly, quarterly, half year revenue and other sales initiatives/targets
  • Travel where required to present to RNR to customers, attend events, and build long lasting relationships with key contacts in the industries and sales channels as identified
  • Deliver on sales targets set.
  • Maintain sound customer, supplier and staff relations
  • Establish and maintain strong and long-lasting relationships with customer stakeholders and management
  • Act as point of contact for all customer queries
  • Assist customer with onboarding of end users and improving adoption levels of end users
  • Assist customers with meeting monthly and quarterly adoption targets
  • Setup customers with access to the relevant tools and platforms to manage and maintain transparency of the service
  • Maintain regular status updates with allocated customers
  • Conduct regular business review with customers to provide feedback on adoption according to targets
  • Upsell new product and service offerings
  • Work closely with the Response Centre and Operations to uphold quality services and explore new improvements
  • Communicate new technical functions and features, as we as new value-added product offerings to customers
  • Maintain and improve quality results by creating standards and guidelines; recommending improved procedures.
  • Prepare performance reports by collecting, analyzing and summarizing data and trends
  • Drive the onboarding of customer details (credit application, subscription details)
  • Inform clients by explaining procedures; answering questions; providing information.
  • Take full accountability for the effective handling of any issues
  • Maintain professional and technical knowledge
  • Prepare analytical reports as required.
  • Ensure that all records are in line with company procedure and accepted practices.
  • Have fun!
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QUALIFICATIONS / BACKGROUND / EXPERIENCE

  • Sound verbal, written and telephonic communication skills in English
  • Advanced computer literacy (Microsoft Office, Word, Excel, Powerpoint)

Education:

A diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandato

Experience:

  • Proven sales track record, preferably in the tech or app-based solutions sector.
  • Sales experience in the logistics and transport support sector is beneficial as is experience in the security/emergency, response/telematics
  • Strong negotiation and communication skills with the ability to adapt to diverse client needs.
  • Self-driven, goal-oriented, and able to work independently while maintaining high energy levels.
  • Proficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus).
  • Tech-savvy with a good understanding of mobile apps and digital sales channels.
  • Excellent interpersonal skills and the ability to build rapport quickly.
  • Experience with presenting a technology product/service
  • Comfortable working in a fast paced and challenging environment
  • Excellent presentation skills
  • Unendorsed drivers license and own car preferred
  • Innovative and strategic thinker
  • Ability to work under own initiative and think of new ways to drive efficiencies
  • Willingness to work irregular and extended hours if required from time-to-time

Deadline orientated and analytical (Precise and accurate attention to detail)

  • Ability to see tasks through to completion
  • Ability to speak effectively one on one (Interpret customer needs and Listening skills)
  • Sound computer literacy (Microsoft Office, Word, Excel, Mechanic Desk)
  • Be punctual, flexible and available for scheduling
  • Demonstrate an interest in growing the company

Additional Information:

  • The successful candidate will have the opportunity to grow within the organization and contribute to a fast-paced, innovation-driven environment.
  • Basic salary is competitive, with additional performance-based commission incentives.

Click Go Apply to apply online!


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