Johannesburg: Service Advisor

April 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking an experienced Service Advisor to join our team in Johannesburg. As a key member of our service department, you will be responsible for ensuring exceptional customer experiences and driving business growth through effective marketing strategies.

Key Responsibilities

Scheduling of service appointments
Advising customers about necessary service requirements for routine maintenance
Obtaining customer and vehicle data prior to arrival when possible
Greeting customers in a timely, friendly manner and obtaining vehicle information
Identifying mechanical problems by questioning the customer or doing a visual inspection on the vehicle
Checking on progress of repairs throughout the day
Contacting customers regarding any changes in the estimate or promised time as well as explaining costs and time requirements in detail and obtaining proper authorization before any additional repairs are performed
Converse with customers about inspection results and recommending corrective procedures
Preparation of work orders for needed repairs showing time, cost and labour estimates for service
Providing a complete and accurate written cost estimate for labour and parts
Establishing customer’s method of payment
Obtaining credit approval, if necessary
Handling of customer complaints
Implementing and maintaining a service marketing program
Reviewing of repair orders to ensure that work is completed, additional work and authorization noted and of repair orders when work is completed
Ensuring that vehicles are parked in assigned areas
Making sure they are locked, and all keys are marked and put away correctly
Keeping service department forms, menus and pricing guides up to date
Implementing a quality control process to eliminate comebacks
Maintaining high customer satisfaction standards
Maintaining a professional appearance
Keeping work area clean
Other tasks as assigned

Requirements

Minimum of 3 years previous experience in service environment
Relevant education or training

View Job Johannesburg: Quality Assurance Engineer

Qualifications

Knowledge of BSI Auto is a must

Salary & Benefits

Salary: [Salary amount] per annum
Benefits: [Benefits mentioned, if any]

Note: Since the original job description did not mention salary and benefits, I have left those sections blank. If you provide the actual information, I can update it accordingly.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Gauteng

The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.

Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.

Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.

In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.

View Job Centurion: Customer Success Specialist posted by Hire Resolve

For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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