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Johannesburg: Service advisor

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Job Description

Job Purpose The Service Advisor will be responsible for managing customer enquiries, bookings, job cards, quotations, and customer communication for automatic and manual gearbox repairs. The role requires strong customer service skills, technical understanding of gearboxes, and the ability to coordinate between customers and the workshop to ensure efficient turnaround times and quality service delivery. Key Responsibilities Customer Service & Communication Assist customers with gearbox-related enquiries (manual and automatic). Provide professional advice on repairs, services, and maintenance. Maintain regular communication with customers regarding job progress and timelines. Handle customer complaints and ensure issues are resolved professionally. Bookings & Job Card Administration Book vehicles in for inspection, diagnostics, repairs, and rebuilds. Open and manage job cards accurately. Ensure job cards contain correct customer details, vehicle information, and reported faults. Follow up on job progress and ensure job cards are updated accordingly. Quotations & Authorisations Compile accurate quotations for gearbox repairs, rebuilds, and parts replacement. Liaise with workshop technicians to confirm required repairs and parts. Obtain customer authorisation before proceeding with repairs. Manage additional approvals when further damage is identified during stripping. Workshop Coordination Liaise daily with technicians and foreman to track progress and turnaround times. Ensure parts required are ordered and available to prevent delays. Prioritise work based on urgency, customer requirements, and workshop capacity. Warranty & Comebacks Handle warranty claims and comeback cases in line with company procedures. Ensure proper documentation is completed for all warranty repairs. Communicate clearly with customers regarding warranty coverage and limitations. Invoicing & Documentation Ensure job cards are complete and accurate for invoicing. Confirm labour and parts usage matches job card information. Assist with invoice preparation and customer collection procedures. Maintain accurate filing and record keeping of all documentation. General Responsibilities Maintain professional appearance and conduct at all times. Ensure customer satisfaction and uphold Mayfair Gearbox service standards. Support workshop manager with daily administration and reporting when required. Minimum Requirements Matric / Grade 12 (essential). Minimum 2–5 years experience as a Service Advisor (automotive industry). Experience working with manual and/or automatic gearbox repairs (advantage). Experience in a workshop environment (essential). Valid driver’s license (advantage). Computer literacy (essential). Technical Knowledge (Preferred) Basic understanding of manual and automatic gearbox systems. Knowledge of drivetrain components (clutch, diff, propshaft). Ability to understand and explain technical faults to customers. Understanding of diagnostic processes and fault finding reports. Key Skills & Competencies Excellent customer service and communication skills. Strong organisational and time management skills. Ability to work under pressure in a high-volume workshop. Strong administrative skills and attention to detail. Good problem-solving and conflict resolution ability. Ability to multitask and prioritise workloads. Strong teamwork and coordination skills.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

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For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

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Johannesburg: Service Advisor

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Job Description

About the Role

We are seeking an experienced Vehicle Service Advisor to join our team at a vehicle dealership in Woodmead. As a key member of our service department, you will be responsible for ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities

  • Costing of job cards of vehicles booked into the workshop
  • Processing of warranties
  • Following up on vehicles booked into workshop
  • Liaising between the client and workshop on progress of vehicles
  • Ensuring customer satisfaction of vehicles serviced

Requirements

  • Minimum of 3 to 4 years’ experience as Vehicle Service advisor / Aftersales consultant
  • Experience working within the MOTOR industry
  • Experience working with a corporate branded dealership
  • Ability to work under pressure and be customer service orientated
  • Grade 12 or equivalent
  • Valid SA Driver’s license
  • Clear criminal record

Qualifications

  • Formal education/certifications not specified in original description, therefore skipped.

Salary & Benefits

  • Salary information not mentioned in original description, therefore skipped.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

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The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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