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Johannesburg: Service Advisor

Johannesburg: Service Advisor

Posted on 2025-05-07 00:00:00

Job Summary

Job Purpose: The Service Advisor acts as the main liaison between the customer and the workshop, providing excellent customer service while ensuring the efficient coordination of vehicle servicing and repairs. This role is crucial in maintaining high customer satisfaction and contributing to the dealership’s performance targets. Key Responsibilities: Greet customers professionally and determine their service or repair needs. Open job cards and accurately record customer concerns and vehicle symptoms. Provide service quotes and explain recommended services and costs. Liaise between customers and technicians to ensure clear communication. Follow up with customers on job progress, approval of additional work, and completion timelines. Conduct pre- and post-service follow-ups to ensure customer satisfaction. Coordinate vehicle handovers and ensure vehicles are returned clean and on time. Maintain service records and update CRM systems. Promote upselling of additional services, parts, or maintenance plans. Handle customer complaints or issues professionally and efficiently. Minimum Requirements: Matric (Grade 12). 2–4 years’ experience as a Service Advisor in the motor industry (dealer environment preferred). Knowledge of vehicle servicing and mechanical terminology. Proficient in Dealer Management Systems (e.g., Kerridge, Autoline, CDK). Strong administrative and time-management skills. Excellent communication and customer service skills. Valid South African driver’s license. Fluent in English (additional South African languages an advantage). Preferred Attributes: OEM (Original Equipment Manufacturer) dealership experience (e.g., Toyota, VW, Ford, etc.). Understanding of service department KPIs (e.g., hours sold, CSI scores). Target-driven and able to upsell services effectively. Friendly, professional, and well-presented. Why Join Us? Opportunity to work with a leading motor dealership group in Gauteng. Competitive basic salary incentive structure. Ongoing training and career development opportunities.

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Johannesburg: Service Advisor

Johannesburg: Service Advisor

Posted on 2025-05-06 00:00:00

Job Summary

Requirements Candidates should have a minimum of 3 years previous experience in service environment and relevant education or training. Familiarity with the Volvo, Chery and Foton vehicle brands will be beneficial. Knowledge of BSI Auto is a must. Responsibilities Scheduling of service appointments. Advise customers about necessary service requirements for routine maintenance. Obtaining customer and vehicle data prior to arrival when possible. Greeting of customers in a timely, friendly manner and obtaining of vehicle information. Assist with identifying a mechanical problem by questioning the customer or doing a visual inspection on the vehicle. Checking on progress of repairs throughout the day. Contacting of customers regarding any changes in the estimate or promised time as well as explaining of costs and time requirements in detail and obtaining proper authorization before any additional repairs are performed. Converse with customers about inspection results and recommending corrective procedures. Preparation of work orders for needed repairs showing time, cost and labour estimates for service. Provides a complete and accurate written cost estimate for labour and parts. Establishes customer’s method of payment. Obtains credit approval, if necessary. Handling of customer complaints. Implements and maintains a service marketing program. Reviewing of repair orders to ensure that work is completed, additional work and authorization noted and of repair orders when work is completed. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up to date. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area clean. Other tasks as assigned Required to work every alternative Saturday.

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