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Johannesburg: Service Advisor

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Job Description

Requirements Candidates should have a minimum of 3 years previous experience in service environment and relevant education or training. Knowledge of BSI Auto is a must. Responsibilities Scheduling of service appointments. Advise customers about necessary service requirements for routine maintenance. Obtaining customer and vehicle data prior to arrival when possible. Greeting of customers in a timely, friendly manner and obtaining of vehicle information. Assist with identifying a mechanical problem by questioning the customer or doing a visual inspection on the vehicle. Checking on progress of repairs throughout the day. Contacting of customers regarding any changes in the estimate or promised time as well as explaining of costs and time requirements in detail and obtaining proper authorization before any additional repairs are performed. Converse with customers about inspection results and recommending corrective procedures. Preparation of work orders for needed repairs showing time, cost and labour estimates for service. Provides a complete and accurate written cost estimate for labour and parts. Establishes customer’s method of payment. Obtains credit approval, if necessary. Handling of customer complaints. Implements and maintains a service marketing program. Reviewing of repair orders to ensure that work is completed, additional work and authorization noted and of repair orders when work is completed. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up to date. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area clean. Other tasks as assigned Required to work every alternative Saturday.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Gauteng

The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.

Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.

Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.

In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.

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For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

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Johannesburg: Service Advisor

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Job Description

About the Role

We are seeking an experienced Service Advisor to join our team in Johannesburg, with a proven track record of success in the Motor Industry.

Key Responsibilities

  • Provide exceptional customer service and support to clients
  • Conduct vehicle inspections and diagnose issues
  • Develop and implement repair plans and estimates
  • Manage and maintain accurate records and reports
  • Work effectively under pressure in a high-volume dealership environment

Requirements

  • Minimum 5 years experience as a Service Advisor within the Motor Industry
  • Certified (details to be disclosed to shortlisted candidates only)
  • Grade 12 Qualification essential
  • BSI | Kerridge | Evolve Knowledge certification required
  • Contactable references must be provided

Qualifications

  • Formal education and certifications not specified in original description, therefore skipped.

Salary & Benefits

Salary Structure: R 23 000 or more based on experience. Incentive Structure and benefits available to suitable candidates who will be shortlisted and contacted within 14 days.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Gauteng

In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.

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When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.

Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.

Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.

For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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