Johannesburg: Technical Support Specialist posted by MCE Electric

March 29, 2026 Jobs in Central Johannesburg

Job Description

We are looking for: We are looking for a motivated Technical Support Specialist to provide expert assistance for electrical products and systems. This role involves electrical fault-finding, testing & repairs and helping customers troubleshoot issues ensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude. Knowledge and abilities: Knowledge of electrical systems, circuits, and devices. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to work under pressure and manage multiple support requests. Willingness to occasionally travel for on-site support Key Responsibilities: Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components. Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment. Guide customers through installation, operation, and maintenance procedures. Document customer issues, resolutions, and service reports accurately in the support system. Escalate technical problems to engineering or field teams when necessary. Ensure Freshdesk is continuously up to date. Maintain up-to-date knowledge of company products, features, and industry standards. Provide basic training or guidance to customers on product usage and safety. Create detailed electrical drawings to support panel design and production. Provide accurate and timely quotations for custom panels and non-standard product requests. Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks. Boxes to tick: Diploma/degree in Electrical and/or completed your Trade Test. 3 years’ experience in the electrical field. Prior experience in technical support, customer service, or field support in the electrical industry is a plus. Familiarity with industrial electrical equipment, automation devices, or control panels. Knowledge of safety standards and basic troubleshooting tools.

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About Engineering Jobs in Gauteng

In Gauteng, the engineering job market is generally driven by the growth and development of various industries, including technology, manufacturing, and infrastructure development. This has led to a high demand for skilled engineers with expertise in fields such as mechanical, electrical, civil, and chemical engineering. Typically, these roles involve designing, developing, testing, and implementing solutions to real-world problems.

The salary range for engineering positions in Gauteng is typically broad, with junior engineers earning around R300 000 to R500 000 per annum, while senior engineers can earn upwards of R800 000 to over R1 200 000. However, it’s essential to note that salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, engineers working in the technology industry may receive higher salaries than those in manufacturing or infrastructure development.

Common skills for engineering roles include proficiency in computer-aided design (CAD) software, programming languages like Python or C++, and strong analytical and problem-solving skills. Engineers must also be able to communicate effectively with colleagues from other disciplines and manage projects from conception to completion. Other essential skills include familiarity with industry-specific standards and regulations, as well as the ability to work in a fast-paced environment.

Industry sectors that commonly employ engineers include financial services, technology, manufacturing, and infrastructure development. In these sectors, engineers play critical roles in designing and implementing solutions for complex problems, such as process optimization, product development, and system integration.

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For career progression, engineers can typically expect to move into senior or leadership roles with experience and additional qualifications. Many engineers also choose to pursue advanced degrees, such as master’s or doctoral studies, to specialize in a particular area of engineering or transition into related fields like research and development or consulting.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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