Port Elizabeth: Parts Counterhand

About the Role

The Parts Counter Salesperson plays a crucial role in selling spare and replacement parts and equipment to external clients, as well as internal workshops. The ideal candidate will be responsible for processing information, records, orders, stock levels, accuracy of stocks, and maintaining policies, procedures, standards, and processes for the parts sales function.

Key Responsibilities

• Perform overall sales function of parts and aftermarket product sales to external and internal clients
• Answer customers’ questions about products, prices, and availability
• Timeously and accurately prepare and distribute quotes
• Provide pricing guidelines and discounts pertaining to specific service agreements / major clients
• Maintain accurate records using automated systems
• Prepare sales contracts for orders obtained and submit orders for processing
• Collaborate with colleagues to exchange information such as selling strategies and marketing information
• Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
• Determine replacement parts required according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions
• Receive and fill telephone orders for parts
• Fill customer orders from stock
• Prepare sales slips or sales contracts
• Responsible for stock takes – perpetual and bi-annual
• Advise customers on substitution or modification of parts when identical replacements are not available
• Examine returned parts for defects, and exchange defective parts or process credit notes
• Prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously
• Responsible for timeous and accurate execution of all administrative duties related to this position
• Responsible for standby duties
• Responsible for stock take exercises
• Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients

Requirements

• Matric / Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry
• Minimum of 3 – 5 years’ experience
• Code 8 Driver’s licence
• Experience in and understanding of counter sales functions
• Understanding and working knowledge of Kerridge system
• Advanced / Expert Computer literacy in MS Outlook, Word, and Excel
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective manufacture and distribution of goods