Job Description
Now Hiring: Manager Training & Systems Support
Are you a dynamic leader with a passion for empowering people through technology? Do you thrive on driving successful software adoption and delivering exceptional client experiences? If so, we want YOU to join our client team!
? About the Role
We are seeking an experienced Manager of Training & Systems Support to lead client training, software implementation, and support functions. This is a senior leadership role where you will shape strategy, inspire teams, and ensure our clients unlock maximum value from our innovative software solutions.
What Youll Do
? Leadership & Team Development
- Lead, mentor, and inspire a high-performing team of training, implementation, and support professionals
- Drive a culture of excellence, accountability, and customer-centric service
?? System Implementation
- Oversee end-to-end software implementation for clients
- Collaborate with Sales, Product, and Operations teams to ensure seamless delivery
- Manage risks, timelines, and successful project outcomes
? Training Strategy & Delivery
- Design and execute impactful training programs tailored to client needs
- Oversee development of engaging training materials and content
- Deliver or lead interactive training sessions (virtual and in-person)
? Customer Support & Continuous Improvement
- Ensure prompt, effective resolution of client queries
- Gather feedback to continuously enhance training and support services
- Drive client satisfaction and system adoption
Cross-Functional Collaboration
- Act as the voice of the clientsharing insights with Product and Development teams
- Partner with Account Management to strengthen long-term client relationships
? Project & Resource Management
- Oversee planning, resource allocation, and delivery across all initiatives
- Balance competing priorities in a fast-paced environment
? What Were Looking For
- Bachelors degree in Business, Information Systems, Education, or related field (Postgraduate advantageous)
- 710 years experience in software training, implementation, and client support
- Minimum 3 years in a senior leadership role
- Strong knowledge of SaaS platforms, change management, and adult learning principles
- Proven ability to lead cross-functional teams and manage complex projects
- Exceptional communication, presentation, and stakeholder management skills
Key Competencies
- Strategic & analytical thinking
- Strong leadership and people management
- Excellent communication & presentation skills
- Problem-solving and project management expertise
- Customer-focused mindset
- Adaptability and innovative thinking
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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