Job Description
About the Role
The Incident Management Specialist is a critical role that ensures rapid restoration of normal service and minimal impact to business operations during service disruptions. The successful candidate will be responsible for promoting and ensuring correct usage of the Incident Management process across all support levels, coordinating end-to-end lifecycle of incidents, and facilitating collaboration across cross-functional support teams.
Key Responsibilities
- Promote and ensure correct usage of the Incident Management process across all support levels.
- Coordinate the end-to-end lifecycle of incidents to ensure timely restoration of services.
- Ensure incidents are resolved in line with SLA targets and operational priorities.
- Act as a functional escalation point for Incident Analysts and Service Desk staff.
- Escalate to line management when service levels are at risk of being breached.
- Major Incident Management: Coordinate and manage Major Incidents, ensuring structured communication, prioritisation, and resolution.
- Facilitate collaboration across cross-functional support teams during major incidents.
- Ensure post-incident reviews are conducted and improvement actions identified.
- Participate in RCA and Problem Management Process.
Requirements
- Strong understanding of ITIL Incident Management and other related ITIL practices.
- Experience coordinating incidents across multi-tier support environments.
- Strong analytical and problem-solving capability.
- Ability to work under pressure in high-impact service environments.
- Strong stakeholder communication and coordination skills.
- Attention to detail and quality assurance.
Qualifications
- 23 years experience in IT Service Management with a focus on Incident Management.
- Proven experience supporting or coordinating critical incident responses.
- Bachelors degree in information technology, Computer Science, or related field (desirable).
- ITIL Foundation Certification (essential).
Salary & Benefits
Not applicable.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Limpopo: Banqueting Waiter posted by Bright Placements
Job Title: Banqueting Waiter Industry: Hospitality Hotels, Lodges, Conference Centres, and Event Venues Location: South Africa Job Purpose: To provide...
View JobJohannesburg: Senior Accountant
Job & Company Description: A well-established organisation within the manufacturing and retail industry is seeking to appoint a skilled and…
View JobStellenbosch: Kitchen Porter (Delaire Graff Kitchen)
Delaire Graff Kitchen is looking for a Kitchen Porter to assist them in keeping the kitchen clean, helping with the…
View JobPolokwane: Kitchen Manager posted by Bright Placements
Job Title: Kitchen Manager Location: South Africa Reports To: Executive Chef / Food & Beverage Manager Job Purpose: The Kitchen…
View JobBellville: WEALTH ASSISTANT
An established company with a national footprint within the financial sector is seeking to hire a Wealth Assistant to join…
View JobJohannesburg: Sales Representative
The Company: Our trusted client manufactures reliable printed circuit boards and electronic assemblies locally. They securely supply essential electronic...
View Job
Browse Employers
Job Alerts