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Midrand: IT Service Delivery Lead

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Job Description

About the Role

The IT Service Delivery Lead is a critical role in driving the performance and reliability of critical IT services in a fast-paced, enterprise environment. This position requires a strong leader to take ownership of service delivery excellence while shaping continuous improvement across multiple technology domains.

Key Responsibilities

  • Coordinate internal IT teams and external service providers to meet SLAs and customer expectations
  • Drive incident, problem, change, and service request management in line with ITIL practices
  • Lead major incident management, including communication, escalation, and post-incident reviews
  • Oversee service transition and ensure operational readiness for new and changed services
  • Manage ITSM platform effectiveness, including data quality, workflows, and reporting
  • Produce and present service performance reports, trends, and improvement insights
  • Provide oversight across IT projects to ensure alignment with operational priorities
  • Lead vendor engagement, service reviews, and performance management
  • Build strong stakeholder relationships and ensure clear communication across all service activities

Requirements

  • Degree or Diploma in Information Technology or equivalent experience
  • ITIL Foundation certification (advanced certifications advantageous)
  • Minimum 5 years’ experience in IT service delivery, IT operations, or ITSM environments
  • Proven experience managing third-party vendors and service performance
  • Strong understanding of ITIL processes including Incident, Problem, Change, and Service Level Management

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified in the original description.

Salary & Benefits

No information provided regarding salary or benefits.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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