The Operations Manager is a key part of the management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyse and improve organizational processes, and work to improve quality, productivity and efficiency. Mainly focused on overseeing the organization’s ongoing operations and procedures. They are in charge of providing inspired leadership for the operations of the of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. They also assist Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance. In general, Operations Managers specialize in one or more aspects of a business and oversee operations within the relevant department.  What you’ll do: Develop, implement and review operational policies and procedures that promote company culture and vision. Oversee budgeting, reporting, planning, and auditing. Identify and address problems and opportunities for the company. Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it. Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly Where necessary, lead and/or support the implementation of business compliance and risk programs. Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects. Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business. Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of iOCO are supported in all people related processes. Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium. Your Expertise: Function related (UPS and batteries) experience: 5 years Leading teams: 2-5 years Project experience: 2-3 years Qualifications: Bachelor’s degree in operations management or related field Bachelor’s degree in Electrical Engineering, Electronics, or a related field. Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus Other information applicable to the opportunity: Work environment: Office work – Onsite Physical demands: None Travel: Local and International travel as and when required Why work for us? Connected Industrial Eco-systems: The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources. One of the leading Tech companies in the country: The organisation fosters an inclusive work culture, we collaborate and solve together. Great career development , an opportunity to work on great technology which creates value for our communities. Values based organisation , with bold and courageous people centred leadership. Opportunity to harness your skills and be innovative. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.