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Midrand: Operations Manager

Operations Manager

Posted on 2025-04-03

Salary Negotiable
Category It Computing Software
Location North Johannesburg  /  Midrand

Job Summary

Optimizing operations, empowering teams, and delivering results. We are seeking a highly skilled Operations Manager to lead and optimize business operations, drive efficiency, and enhance overall performance. This role requires a strategic thinker with a strong background in process improvement, team leadership, and operational excellence. What you’ll do: Excellent customer interaction. Requires performing daily application availability checks Engage with service providers for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged. Achievement of First Line Resolution (FLR) percentage To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk Ensure that calls are assigned to the next resolver groups within the specified timeframes Working well with colleagues/team player / willing to assist Ensure that all correspondence is adhered to, executed, or noted in the correct manner Following instructions, including customer Working Instructions (WI) or management instructions Have an in-depth knowledge of business products and value propositions Go-getter Your expertise: Telephonic soft skills English – Can converse and has the necessary email skills Excellent Customer Interaction and communication Highly technical understanding and experience in ITaaS products and services. Identify and propose service improvement areas and plans for clients 10 years’ experience in Network (LAN WAN), Server, end-user Compute, Security, Cloud solutions – Must be experienced in designing, deploying, and maintaining these environments. Qualifications required: National Senior Certificate/ Matric/ N3/ Grade 12 Pass typical recruitment checks (reference, criminal checks, etc.) Qualifications preferred: ITIL 4 Business Analysis IT degree/diploma Technical Certifications in Fortinet, H3C, Microsoft Stack (Desktop, Server, AD, Collaboration, CoPilot, Azure), AWS, Linux, HPE, and Security products Other information applicable to the opportunity: Permanent Position Location: Midrand – Hybrid (3 Days Office, 2 Days WFH) Work environment: Open plan at Waterfall Office Park and fully equipped Home Office Physical Demands: Sitting, Walking, Bending Travel: Must have a vehicle and a valid driver’s license to travel to work and back or a reliable transport system to be on time for work. Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

View Job  Midrand: Hospitality Administrator posted by Hire Resolve

Operations Manager position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2025-04-03 in the It Computing Software category

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Midrand: Operations Manager

Operations Manager

Posted on 2025-04-02

Category Engineering
Location North Johannesburg  /  Midrand

Job Summary

Roles and Responsibilities Position summary The Operations Manager plays a critical role in overseeing daily operations, ensuring efficiency, and driving business growth. Below is a detailed breakdown of their roles, responsibilities, and key performance indicators (KPIs). Roles & Responsibilities Operational Efficiency & Management: Oversee daily operations across multiple branches to ensure smooth functioning. Implement and optimize processes for sales, procurement, installation, and maintenance. Ensure branches follow standardized operating procedures (SOPs). Monitor and improve supply chain and logistics operations for solar components. Project & Installation Management: Supervise solar project execution from planning to completion. Ensure timely delivery of solar installations while maintaining quality standards. Manage vendor and contractor relationships for procurement and installations. Oversee compliance with safety and industry regulations during installations. Team Management & Leadership: Lead and manage branch managers, technicians, and support teams. Provide training and development programs for employees. Set clear goals and performance expectations for teams. Foster a culture of continuous improvement and operational excellence. Financial & Budget Management: Monitor budgets, expenses, and overall financial performance of branches. Optimize operational costs without compromising quality and service. Ensure accurate financial reporting and cost control measures. Quality Control & Compliance: Enforce adherence to industry regulations, safety standards, and company policies. Implement quality assurance measures to maintain high installation and service standards. Address and resolve customer complaints and operational challenges. Customer Service & Satisfaction: Ensure excellent customer experience through efficient service delivery. Manage after-sales service and maintenance contracts. Monitor customer feedback and implement improvements based on insights. Business Growth & Strategy Implementation: Work with senior management to develop and execute growth strategies. Identify and explore new business opportunities and partnerships. Drive operational innovations to improve efficiency and productivity. Key Performance Indicators (KPIs) for Operations Manager Operational Efficiency KPIs: Project Completion Rate: % of projects completed within the estimated timeline. Installation Efficiency: Average time taken to complete installations. Process Compliance Score: % adherence to SOPs and operational protocols. Financial Performance KPIs: Cost Per Project: Average operational cost per solar installation. Profit Margin: % profit margin across branches. Budget Variance: Difference between actual and planned expenses. Customer Satisfaction KPIs Customer Satisfaction Score (CSAT): % of positive customer feedback. Net Promoter Score (NPS): Measures customer loyalty and referral likelihood. Response Time to Customer Issues: Average time taken to resolve service requests. Team & Employee Performance KPIs: Employee Productivity Rate: Output per employee per month. Training Completion Rate: % of employees completing required training. Staff Turnover Rate: % of employees leaving the company. Compliance & Quality KPIs: Audit Compliance Score: Adherence to safety and regulatory inspections. Defect Rate in Installations: % of installations requiring rework or repairs. Safety Incident Rate: Number of workplace safety incidents per quarter. Growth & Expansion KPIs: New Branch Performance: Revenue and efficiency of newly opened branches. Market Share Growth: % increase in market share over a defined period. Operational Expansion Efficiency: Speed and cost-effectiveness of scaling operations. Employment Details Employment Type : Permanent Employment Industry: Solar & Renewable Energy Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Midrand Salary bracket: R 45000 – 55000 Drivers License: CODE B (Car) Own car needed: Yes

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