Job Description
About the Role
The Lead TAM is responsible for leading, coaching, and scaling a high-performing team of Technical Account Managers (TAMs) delivering strategic customer success outcomes across the organisational priority accounts. This role combines people leadership, technical oversight, and strategic customer engagement, ensuring consistent execution of TAM best practices while driving adoption, retention, expansion, and long-term value realization for customers.
Key Responsibilities
- Team Leadership & Talent Development:
- Lead, coach, and develop a team of Technical Account Managers.
- Set clear performance expectations aligned to TAM KPIs and business objectives.
- Conduct regular/quarterly 1:1s, performance reviews, and development planning.
- Support onboarding and ramp-up of new TAMs.
- Foster a culture of accountability, customer advocacy, and continuous improvement.
- Customer Success Strategy & Governance:
- Own and standardize TAM execution across:
- Customer onboarding
- Adoption and enablement
- Success planning
- Executive engagement (QBRs)
- Ensure all strategic accounts maintain up-to-date Technical Customer Success Plans.
- Review and coach TAMs on success plans, KPIs, and value realization metrics.
- Identify at-risk accounts early and drive mitigation plans.
- Senior Technical & Escalation Oversight:
- Act as escalation point for complex technical, adoption, or relationship challenges.
- Provide senior technical guidance on IS3 AVEVA SELECT solutions where required.
- Ensure proactive health checks, architecture reviews, and best practices are consistently applied.
- Partner with Support, Professional Services, and Solution Architects to resolve systemic issues.
- Executive & Strategic Customer Engagement:
- Participate in executive-level customer engagements for key or at-risk accounts.
- Support and, where needed, lead Executive Briefings and Quarterly Business Reviews.
- Ensure messaging ties technical capabilities to business outcomes and ROI.
- Represent the voice of the customer into internal leadership, product, and services forums.
- Commercial Alignment & Growth Enablement:
- Partner with Sales Leadership to align customer success strategies with account growth goals.
- Review TAM-identified upsell, cross-sell, and expansion opportunities for quality and prioritization.
- Ensure TAMs are effectively influencing renewals and forecast accuracy.
- Provide leadership-level insight into pipeline health, churn risks, and expansion potential.
- Operational Excellence & Reporting:
- Track and report on TAM team performance against KPIs.
- Ensure consistent use of CRM, customer success platforms, and engagement governance.
- Identify process gaps, tooling needs, and efficiency improvements.
- Contribute to capacity planning, account segmentation, and service model evolution.
Requirements
- Experience leading senior technical or customer-facing teams.
- Deep expertise in AVEVA solutions (Operations Control, PI System, MES, Unified Operations Centre, Predictive Analytics, CONNECT, etc.).
- Strong understanding of IT/OT convergence and industrial digital transformation.
- Proven experience in:
- Technical Account Management
- Customer Success leadership
- Engineering or industrial software environments
Qualifications
- BSc / BTech / NDip in Engineering, Computer Science, or equivalent.
Soft Skills
- Demonstrated people leadership or team lead experience.
- Strong executive communication, facilitation, and conflict resolution skills.
- Ability to balance customer advocacy with commercial and operational priorities.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in Gauteng
Career prospects for engineers in Gauteng, South Africa are typically strong across various industries, driven by the country’s growing need for infrastructure development and technological advancements. The demand for skilled engineers is often high, particularly in sectors such as technology, financial services, and manufacturing, which require innovative solutions to stay competitive.
Salaries for engineers in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Typically, junior engineers can expect salaries ranging from R600 000 to R1 million per annum, while senior engineers with 5-10 years of experience can earn between R1.2 million and R3 million per year. However, it is essential to note that actual salaries may differ due to company-specific factors such as budget constraints or regional variations.
Common skills for engineering roles in Gauteng include proficiency in CAD design software, programming languages like Python or Java, and experience with project management tools. Engineers often require strong problem-solving skills, attention to detail, and effective communication abilities to work effectively in teams. Additionally, knowledge of industry-specific regulations and standards is crucial, particularly in sectors such as construction or manufacturing.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ engineers in Gauteng. Other sectors like infrastructure development and renewable energy also provide opportunities for engineers with specialized skills.
Career development opportunities abound for engineers in Gauteng, with many firms offering training programs, mentorship schemes, and opportunities for advancement to senior roles. Typically, engineers can expect to progress to team lead or manager positions within 3-5 years of experience, while senior engineers may take on leadership roles or move into specialized areas like research and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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