Nelspruit: Internal Counter Sales posted by Aleon Pty Ltd

About the Role

The Counter Sales person is responsible for interacting with customers in person, attending to their enquiries/orders/quotes, and making recommendations about the best alternatives available to the customer. Strong verbal communication skills are essential to negotiate and carry out accurate instructions from the customer.

Key Responsibilities

• Greet customers and answer all enquiries.
• Suggest items available for sale and assisting in locating items.
• They are responsible for the processing of customer orders.
• They provide quotations to the customers either telephonically or written.
• They advise customers with respect to stock availability, lead times etc.
• They provide solutions for customers who at times may not know exactly what it is that they are looking for.
• Develop new sales opportunities through cold calls to potential customers.
• Manage cash and credit transactions.
• Inform customers about special promotions.
• Stock shelves as and when needed.
• Keep themselves abreast with regards to latest product trends / developments so as to best advise the customers.
• Ensure that their respective sales and GP targets are realized on a monthly basis.
• Take the initiative by telephonically calling on customers for business.
• Ensure that credit notes are avoided through clear communication with the customer so that we know exactly what is required in terms of the products, the quantum of products required, the price and the place of delivery.
• Respond to emails daily.
• Placement of buy-out orders for non-standard stock items required by the customer.
• Maintain a neat and tidy workstation at all times.
• Show initiative by asking for product knowledge training as and when required.
• Provide after sales follow up so as to ensure that customers are satisfied with our service.
• Handle administrative duties.
• Remain relevant with respect to the products offered by the company and ensure that they are technically competent in the sale thereof by attending regular training programs offered by the company.

Requirements

• Essential customer service and communication skills
• Friendly disposition
• Product and application knowledge on Pumps, Fittings, valves, and pump applications and selections, including the ability to read manufacturers catalogues.
• PC proficiency for data entry and utilization of business application software – Syspro knowledge is a must.
• Ability to perform basic mathematical calculations discounts vs mark-up / customer pricing.

Qualifications

Minimum Matric – with mathematics

Salary & Benefits

Not specified.