Northern Suburbs: LEVEL 2 – TOP-TIER IT SUPPORT ADMINISTRATOR – Urgently needed posted by Milani IT

Company OverviewA leading South African microlending company using modern digital platforms to deliver fast, fair, and secure credit solutions. Join a tech-forward team focused on innovation, compliance, and excellent customer service.Role OverviewWe are hiring a Level 2 IT Support Administrator to handle escalated technical issues, support critical systems, and maintain stable IT operations in a fast-paced environment.Key ResponsibilitiesResolve Level 2 hardware, software, and network issues.Support Windows, macOS, Linux, AD, Azure AD, and Microsoft 365.Maintain CRM, VoIP, telephony, and call center systems.Troubleshoot networks (LAN/WAN, VPN, firewalls, switches).Manage servers, backups, patches, and updates.Implement IT security best practices.Deploy/maintain routers, switches, Wi-Fi, printers.Work with vendors on escalations.Handle IT asset management and documentation.Requirements35+ years IT support experience.Strong knowledge of TCP/IP, DNS, DHCP.Experience with VoIP (Avaya/Cisco), VMware/Hyper-V, and Azure/M365.Strong diagnostics, communication, and SLA-driven support skills.PreferredA+, N+, Security+, MCSE/MCSA, CCNA or Azure certifications.Experience in call centers/enterprise IT.Strong cybersecurity awareness.IT Diploma/Degree.46 years’ experience and advanced troubleshooting skills.What We OfferCompetitive salaryGrowth and certification supportModern technology environmentSupportive team culture