Eastern Cape: Senior Commercial Lines Underwriter posted by Staff Solutions
Posted on 2025-07-07 00:00:00
| Employer | Staff Solutions |
|---|---|
| Category | Other Insurance |
| Location | Eastern Cape / Eastern Cape |
Job Summary
Role Purpose
The successful candidate will act as the day-to-day liaison between insurers and designated commercial clients, delivering high-quality service and identifying opportunities for growth through cross-selling. The role demands strong technical underwriting knowledge, excellent client relationship skills, and the ability to manage renewals and risk exposure effectively.
Key Responsibilities
Underwriting & Client Servicing
- Provide prompt and professional service to clients in relation to their commercial insurance needs.
- Address coverage queries, conduct policy checks, and manage endorsements.
- Analyse contracts and exposures, ensuring clients are adequately protected.
- Support renewal processes in collaboration with Account Executives and marketing teams.
- Bind policies and handle all documentation in line with company standards.
Client Relationship Management
- Develop and maintain positive client relationships through regular communication.
- Educate clients on insurance coverage, exclusions, and risk exposures.
- Assist clients with appropriate coverage changes and risk mitigation strategies.
- Resolve queries related to claims or service issues efficiently and courteously.
- Identify opportunities for cross-selling within the existing portfolio.
Renewal & Compliance Processes
- Assist with marketing, negotiation, and analysis of alternative renewal options.
- Handle renewals independently where applicable, according to internal procedures.
- Ensure compliance with all FSCA and company requirements.
- Maintain accurate and up-to-date records for all client interactions and financial transactions.
General Administration
- Produce insurance certificates, policies, and other relevant documentation in a timely manner.
- Support the preparation of client insurance portfolios.
- Follow up on underwriting survey requirements and manage diary actions accordingly.
- Monitor client satisfaction and take appropriate steps to address concerns.
Candidate Profile
Minimum Qualifications:
- Matric / Senior Certificate
- RE5 Certification (Essential)
- NQF Level 5 Insurance Qualification (120 credits, FSCA-recognised) – Essential
- Class of Business:
- Short Term Personal Lines – Essential
- Short Term Commercial Lines – Essential
Experience & Competencies:
- Minimum of 2 years’ experience in commercial lines underwriting
- Proven track record of product-specific training (mandatory)
- Demonstrated compliance with CPD requirements (current cycle)
- FSCA registered Representative (no debarments or pending cases)
- Strong communication skills and client service orientation
- Proficiency in Microsoft Word, Excel, Outlook, and online platforms
- Bilingual proficiency is an advantage
This is an exciting opportunity for an experienced commercial underwriter to grow within a stable and respected organisation.
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