Parow: Senior IT Technician

About the Role

The organisation is seeking an experienced Senior IT Technician to provide high-level technical support across its business. This role will be based within a structured IT department supporting multiple sites and a large end-user base, with a focus on maintaining system stability, security, and service levels in a fast-paced operational environment.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network-related tickets, ensuring closure within agreed SLA timeframes.
• Perform root cause analysis when troubleshooting complex technical issues.
• Support enterprise-level systems and applications including Microsoft 365, Power Apps, Azure, and on-site server environments.
• Conduct daily server health checks using RMM software to ensure optimal system performance.
• Liaise with suppliers and service providers to follow up on logged tickets and technical faults.
• Maintain and administer server storage solutions and network devices.
• Ensure the security, integrity, and availability of the organisation’s IT infrastructure.
• Perform regular system updates, patching, and backups.
• Monitor, respond to, and manage security incidents and threats.
• Implement and enforce IT policies, procedures, and standards.
• Maintain and administer the PABX system, including adding and configuring desk and cordless phones.
• Provide end-user support and education on existing and new technologies.
• Develop and maintain IT documentation, internal procedures, and user guides.
• Ensure all IT issues are formally logged before support is provided.
• Maintain a minimum 98% SLA on critical and downtime-related tickets.
• Assist with network planning and keep LAN and WAN documentation up to date.
• Evaluate and recommend new hardware and software solutions.
• Support the ongoing development and optimisation of the Microsoft ecosystem, both on-site and cloud-based.

Requirements

• Degree in Information Systems or Diploma in a related IT field, or equivalent certifications.
• Relevant Microsoft certifications such as: Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: Windows Server Hybrid Administrator, or Microsoft 365 Certified: Enterprise Administrator Expert.
• 4–6 years’ experience in a similar senior IT support role.
• Strong IT support background with solid TCP/IP and networking knowledge.
• Hands-on experience with servers, firewalls, share drives, and network infrastructure.
• Experience with hypervisors, managed switches, and enterprise firewalls.
• Strong desktop support and Microsoft 365 administration experience.

Qualifications

No qualifications mentioned in the original job description.

Salary & Benefits

No salary information or benefits details provided in the original job description.