Job Description
About the Role
We are seeking an experienced Operations Manager to lead our financial services team, responsible for managing daily operational activities across all departments. The successful candidate will ensure efficient customer service and support delivery, implement process improvements, and maintain compliance with regulatory requirements.
Key Responsibilities
- Manage and oversee daily operational activities across all departments
- Ensure efficient customer service and support delivery
- Implement and improve operational processes and procedures
- Maintain compliance with regulatory requirements including FSCA, POPIA, AML, and FICA
- Identify operational risks and implement effective controls
- Manage operational reporting, reconciliations, and financial administration
- Oversee banking processes, payments, reconciliations, and settlements
- Lead and support the operations team through performance management and coaching
- Liaise professionally with customers, partners, underwriters, and service providers
- Drive process improvements, automation initiatives, and operational excellence
- Ensure accurate documentation, audit trails, and compliance records are maintained
Requirements
- Strong background in Banking and Financial Services
- Minimum 5 years experience in banking compliance and operations
- Financial management and accounting knowledge
- Strong understanding of risk, compliance, and operational controls
- Excellent communication and leadership skills
- Ability to manage multiple priorities in a high-pressure environment
- Strong analytical and problem-solving abilities
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Qualifications
- Advanced Certificate in Banking Services
- Accounting qualification or financial background
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in eThekwini
The accounting and finance industry is a vital component of eThekwini’s economy, providing essential services to businesses, governments, and individuals. Generally, job seekers in this field can expect a stable and secure career with opportunities for growth and development. Typically, roles in accounting and finance are found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector.
Salaries for accounting and finance professionals in eThekwini vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level positions typically start between R200 000 to R300 000 per annum, while senior roles can range from R500 000 to R800 000 or more. However, these figures are general estimates and actual salaries may vary significantly. It is essential to research the specific job market and industry trends to determine realistic salary expectations.
Common skills required for accounting and finance roles in eThekwini include proficiency in financial software, such as SAP or Oracle; strong analytical and problem-solving skills; excellent communication and interpersonal skills; experience with budgeting, forecasting, and financial analysis tools; a solid understanding of tax laws and regulations; and a degree in accounting or finance. Additionally, many employers require candidates to hold relevant professional certifications, such as the Chartered Accountant (SA) designation.
Accounting and finance professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector. The financial services sector is often a major employer of accounting and finance professionals in eThekwini, while the technology industry also provides many opportunities for growth and development. Other industries, such as manufacturing and construction, also require skilled accounting and finance professionals to manage their finances effectively.
Career development opportunities are abundant in the accounting and finance field, with many employers offering training and development programs to help employees advance in their careers. Typically, experienced accountants can move into senior roles or take on leadership positions within their companies. With experience and additional certifications, accountants can transition into management roles, such as financial controller or accountant manager, or pursue career paths in finance consulting or public practice.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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