Port Elizabeth: Customer Executive Export Controller posted by Jackie Cory Recruitment

About the Role

The Customer Executive Export Controller role at Jackie Cory Recruitment is a critical position that requires a highly skilled and experienced professional to manage customer master data, export documentation, and shipments. The ideal candidate will have excellent communication skills, ability to multitask, and problem-solving skills. They will be responsible for ensuring high levels of customer satisfaction through responsive service and proactive issue resolution.

Key Responsibilities

• Maintain and manage customer master data, external portals, and purchase order processes
• Coordinate customer requirements, including label requests and internal stakeholder alignment
• Review, approve, and manage all export documentation, releases, and amendments
• Proactively manage late, pending, and at-risk documentation, including follow-ups with freight forwarders and third parties
• Track and monitor shipments, including ETAs, gate-out dates, and container-level status updates
• Provide support on insurance claims and related shipment issues
• Prepare proforma invoices, payment tracking, reconciliations, and credit/debit notes
• Manage shipment closures, estimates, and financial summaries
• Maintain and update control sheets, commercial trackers, and internal reporting tools
• Compile and distribute customer reports, including weekly statistics, quality reports, and ad hoc analyses
• Ensure accuracy and integrity of data through ongoing tracking, reconciliations, and discrepancy resolution
• Manage queries and communication with customers, forwarding agents, and internal teams
• Coordinate activities across commercial, logistics, finance, and quality functions to ensure seamless execution
• Ensure high levels of customer satisfaction through responsive service and proactive issue resolution
• Support customer and market development by prioritizing key clients and contributing to relationship and market growth initiatives

Requirements

• Previous experience in the fresh produce export industry (advantageous)
• Intermediate Excel skills required
• Fluent in business English, excellent written and communication skills required
• Ability to multitask and work with customers and colleagues who are scattered across the globe
• Ability to problem solve
• Ability to work as an individual as well as in a team context

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Salary details not provided.