Port Elizabeth: General Manager

About the Role

The General Manager position is a critical leadership role that requires a seasoned professional with extensive experience in managing financial and commercial aspects, as well as operational efficiency. The successful candidate will be responsible for driving business growth, ensuring compliance with regulatory requirements, and fostering strong client relationships.

Key Responsibilities

• Oversee all financial aspects of the business, including budgeting, sales forecasting, expense control, debtor management, and project/SLA profitability.
• Prepare and present management reports to support informed strategic decision-making.
• Develop, review, and manage SLA agreements and project costings to ensure profitability, investigate variances, and implement corrective actions.
• Ensure operational efficiency and the delivery of technical services in line with client expectations.
• Resolve escalated technical issues and support the enhancement of service offerings and product development, including chemical formulation.
• Maintain and enforce Health & Safety compliance across business operations and client sites.
• Build and maintain strong client relationships, ensuring SLA compliance, customer satisfaction, and long-term retention.
• Lead the preparation of technical proposals, tenders, and pricing, while actively identifying and developing new business opportunities.
• Optimise internal systems and processes to improve service delivery and overall business efficiency.
• Drive digital transformation initiatives across reporting, client service, and operational workflows.
• Manage risk by ensuring the feasibility of small- to medium-sized projects through clearly defined scopes and effective SLA implementation.
• Review and approve contracts, project scopes, and costings, ensuring alignment with customer requirements and profitability objectives.

Requirements

• Relevant technical qualification (preferably Mechanical or Chemical Engineering).
• Management and/or Business Management qualification (advantageous).
• Minimum of 5 years in a management position (essential).
• Proven experience in the utilities water treatment industry and water usage optimisation programmes (preferred).

Qualifications & Experience

Relevant technical qualification (preferably Mechanical or Chemical Engineering). Management and/or Business Management qualification (advantageous). 710 years experience in a similar role, with a minimum of 5 years in a management position (essential). Proven experience in the utilities water treatment industry and water usage optimisation programmes (preferred).

Salary & Benefits

Not specified.

Note: The salary and benefits section was not mentioned in the original job description.