Job Description
Candidates with prior work experience within the major retail or wholesale groups, including: Shoprite, Checkers, Boxer Stores, Medirite, Pick n Pay, Makro, Game, Builders, etc
We are seeking an experienced and high-potential retail professional to join as a Store Manager. The successful candidate will be responsible for overseeing the full store operation, including sales performance, inventory management, shrinkage control, staff leadership, and customer service excellence.
Duties include:
- Manage and support the full store operation to ensure optimal performance.
- Drive sales growth and achievement of store KPIs and targets.
- Oversee inventory management, stock control, and shrinkage prevention.
- Ensure compliance with operational standards, policies, and procedures.
- Champion exceptional customer service and improve customer satisfaction ratings.
- Monitor and control expenses to maximise profitability.
- Lead, coach, and develop team members for succession and career growth.
- Execute promotional and merchandising strategies effectively.
- Analyse performance data and implement corrective actions where required.
- Step into an acting regional leadership role when required.
Key KPIs:
- Sales growth and turnover performance
- Expense and budget control
- Team development and succession planning
- Shrinkage and loss prevention
- Customer service and satisfaction ratings
Minimum Requirements:
- Diploma or Advanced Certificate in Retail Management / BCom Degree / Retail Management Diploma / related Commercial qualification
- Minimum 5 years experience in retail store management or senior supervisory role.
- Experience managing full store operations including staff, stock, and financial performance.
Systems & Technical Skills (Advantageous):
- Exposure to SAP, Unisolv, or Kronos systems.
- Computer literate (MS Office, POS systems).
- Strong numerical and analytical skills.
Competencies & Skills:
- Strong business and commercial acumen.
- Proven leadership and people management capability.
- Results-driven with a focus on operational excellence.
- Excellent communication and interpersonal skills.
- Ability to work under pressure in a fast-paced retail environment.
- Problem-solving and decision-making ability.
- Organised, disciplined, and detail-oriented.
Personal Attributes:
- Energetic, self-motivated, and professional.
- Passionate about retail and customer service.
- High integrity and reliability.
- Willingness to learn and grow into more senior leadership roles.
Other Requirements:
- Clear criminal and credit record.
- Valid drivers license and own reliable transport.
- Willingness to work retail hours (weekends, public holidays, shifts).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Eastern Cape
The retail industry is a significant sector in the Eastern Cape region of South Africa, typically employing a diverse range of professionals to manage and support its operations. Generally, this includes store managers, sales associates, logistics coordinators, and customer service representatives, among others. These roles often require a mix of technical skills, communication abilities, and interpersonal skills to effectively interact with customers, colleagues, and suppliers.
Typically, salaries for retail positions in the Eastern Cape can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, entry-level positions may fall within the R20 000 – R40 000 per annum range, while more senior roles or those in larger companies may command salaries ranging from R60 000 to R120 000 per annum or more. However, it is essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills required for retail positions in the Eastern Cape often include strong communication and interpersonal abilities, a basic understanding of retail operations and management principles, technical skills such as proficiency in Microsoft Office applications, and analytical skills to track sales trends and inventory levels. Additionally, adaptability, problem-solving skills, and an ability to work in a fast-paced environment are typically valued by employers.
The Eastern Cape is home to various industries that commonly employ retail professionals, including financial services sector companies, technology industry firms, manufacturing sector businesses, and small to medium-sized enterprises across multiple sectors. Other emerging fields that may also be worth exploring include e-commerce, hospitality, and tourism.
For those interested in pursuing a career in retail, there are often opportunities for advancement within the company, such as promotions to senior roles or training programs to develop specific skills. Career development typically involves taking on additional responsibilities, seeking out mentorship and coaching, and staying up-to-date with industry trends and best practices. With experience and a willingness to learn, retail professionals can progress to senior management positions, specialist roles, or even entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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