Port Elizabeth: Tier 3 Senior Support Engineer (East London) posted by Datafin
Posted on 2025-05-02 00:00:00
| Employer | Datafin |
|---|---|
| Category | Development |
| Location | Eastern Cape / Port Elizabeth |
Job Summary
Port Elizabeth – Eastern Cape – South Africa
- Assist with escalations from 2nd Line Support Engineers.
- Provide 3rd Line datacentre software support
- Preventative Maintenance (Patch Management).
- Remediate issues identified by audit and monthly reporting.
- Technologies include (but not limited to)
- Cloud Services: Azure, AWS, Google Cloud
- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- End User computing
- Storage Area Network
- Networking.
- Proactive analysis and reporting on system health.
- Present reports to customers during monthly feedback sessions.
- Submit change control and remediate reported findings.
- Architect new solutions.
- Contribute to PM to compile project plans based on architecture and resource availability.
- Implement projects in line with planning and architecture.
- Document implementations and provide SOPs.
- Management of Internal, Vendor and Business Partner resources delivery.
- Aware of and manage project delivery within budget.
- Timeous submission of relevant documentation which effect billing.
- Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation).
- Ensure HEAT management system is up to date and complete.
- Work with Service Management to ensure on time delivery.
- As required – develop accurate As-Built Documentation after delivery.
- Matric or Grade 12 Essential.
- IT qualification (Certification, Diploma, Degree).
- One of: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam.
- Minimum 7-10 years experience supporting ITC environments.
- Valid Drivers Licence own reliable vehicle.
- Willing to make use of own vehicle for business travel.
- OpenText product experience.
- Problem solving and critical thinking skills.
- Applies best practices for effective communication and problem-solving.
- Excellent written and verbal communication skills.
- Strong customer facing/customer service skills.
- Can work under pressure and meet deadlines.
- Able to manage sensitive and sometimes confidential information.
- Self-motivation and able to take responsibility.
- Manage and prioritise tasks and time efficiently.
- Able to demonstrate initiative and a proactive approach to daily tasks.
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