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Port Elizabeth: Tier 3 Senior Support Engineer (East London) posted by Datafin

Date 2024-11-09
Job Title Tier 3 Senior Support Engineer (East London)
Employer Datafin
More Information
Salary 0
Category It Computer
Location Eastern Cape
/ Port Elizabeth

Job Summary

Tier 3 Senior Support Engineer (East London)IT – Support
Port Elizabeth – Eastern Cape

ENVIRONMENT:
PROVIDE cloud, infrastructure, datacenter, software, and end user computing support as your technical expertise as a solutions-driven Tier 3 Senior Support Engineer is wanted to join the East London division of a dynamic Internet Service & Network Specialist. You will assist with escalations from 2nd Line Support Engineers, provide 3rd Line datacentre software support, conduct Preventative Maintenance and architect new solutions. Applicants will require Matric/Grade 12, an IT-related qualification (Certification, Diploma, Degree) and one of the following Certifications: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam. You will need at least 7-10 years experience supporting ITC environments, possess a valid Drivers Licence with your own reliable vehicle with the willingness to make use of your own vehicle for business travel.
DUTIES:
  • Assist with escalations from 2nd Line Support Engineers.
  • Provide 3rd Line datacentre software support
  • Preventative Maintenance (Patch Management).
  • Remediate issues identified by audit and monthly reporting.
  • Technologies include (but not limited to)
    • Cloud Services: Azure, AWS, Google Cloud
    • Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
    • Citrix Virtualisation
    • Application Delivery Controllers: F5, Citrix, FortiADC
    • Operating Systems: All Microsoft & Linux
    • MS infrastructure: Active Director, Exchange, SQL, SCCM
    • Backups: Veeam, Backup Exec
    • Monitoring: N-Central, SCOM, PRTG, WhatsUp, SolarWinds, Nagios, Quest
    • Antivirus: McAfee, ESET, Symantec, Kaspersky
    • End User computing
    • Storage Area Network
  • Networking.
  • Proactive analysis and reporting on system health.
  • Present reports to customers during monthly feedback sessions.
  • Submit change control and remediate reported findings.
  • Architect new solutions.
  • Contribute to PM to compile project plans based on architecture and resource availability.
  • Implement projects in line with planning and architecture.
  • Document implementations and provide SOPs.
  • Management of Internal, Vendor and Business Partner resources delivery.
  • Aware of and manage project delivery within budget.
  • Timeous submission of relevant documentation which effect billing.
  • Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation).
  • Ensure HEAT management system is up to date and complete.
  • Work with Service Management to ensure on time delivery.
  • As required – develop accurate As-Built Documentation after delivery.
REQUIREMENTS:
Qualifications
  • Matric or Grade 12 Essential.
  • IT qualification (Certification, Diploma, Degree).
  • One of: MCSE, VCP, CCE, HPE (DC) (End User), DELL (DC) (End User), VMware, Veaam.
Experience/Skills
  • Minimum 7-10 years experience supporting ITC environments.
  • Valid Drivers Licence own reliable vehicle.
  • Willing to make use of own vehicle for business travel.
Advantageous
  • OpenText product experience.
ATTRIBUTES:
  • Problem solving and critical thinking skills.
  • Applies best practices for effective communication and problem-solving.
  • Excellent written and verbal communication skills.
  • Strong customer facing/customer service skills.
  • Can work under pressure and meet deadlines.
  • Able to manage sensitive and sometimes confidential information.
  • Self-motivation and able to take responsibility.
  • Manage and prioritise tasks and time efficiently.
  • Able to demonstrate initiative and a proactive approach to daily tasks.
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Tier 3 Senior Support Engineer (East London) position available in Eastern Cape, Port Elizabeth. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-09 at 16:09:26 in the It Computer category

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Port Elizabeth: Tier 3 Senior Support Engineer (East London) posted by Datafin

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