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Pretoria: IT Specialist (End User Support)

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Job Description

About the Role

As an IT Specialist in our Pretoria office, you will be responsible for providing first-line technical support to end users, ensuring they can work efficiently with minimal disruption. You will diagnose and resolve hardware, software, network, printer, email, and system-related issues, while maintaining a professional and timely manner.

Key Responsibilities

  • Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
  • Log, track, and manage support requests through the helpdesk or ticketing system.
  • Diagnose and resolve technical issues remotely and on-site.
  • Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices.
  • Set up new user accounts, devices, and access rights in accordance with company procedures.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
  • Perform routine maintenance, updates, and software installations.
  • Ensure that all equipment is correctly recorded in the asset register.
  • Provide user training and basic guidance on systems and applications.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Assist with workstation setups, office moves, and onboarding of new employees.
  • Monitor recurring issues and report trends to management.
  • Follow IT security, backup, and data protection procedures.

Requirements

  • Matric and relevant IT qualification
  • 13 years IT support experience
  • Good knowledge of Windows and Microsoft 365
  • Strong troubleshooting and communication skills
  • Experience with helpdesk/ticketing systems (advantageous)

Qualifications

No specific qualifications mentioned in the original description.

View Job  Cape Town Region: IT Technician posted by Persona Staff

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

View Job  Pretoria: Join Liberty's Sales Force as a Insurance and Investment Advisor posted by Liberty Standard Bank Group

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
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Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

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Pretoria: IT Specialist (End User Support)

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Job Description

About the Role

We are seeking a highly skilled IT Specialist (End User Support) to join our team in Pretoria. As a first-line technical support specialist, you will provide expert assistance to end users, ensuring minimal disruption to their work and resolving technical issues in a timely and professional manner.

Key Responsibilities

  • Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
  • Log, track, and manage support requests through the helpdesk or ticketing system.
  • Diagnose and resolve technical issues remotely and on-site.
  • Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices.
  • Set up new user accounts, devices, and access rights in accordance with company procedures.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
  • Perform routine maintenance, updates, and software installations.
  • Ensure that all equipment is correctly recorded in the asset register.
  • Provide user training and basic guidance on systems and applications.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Assist with workstation setups, office moves, and onboarding of new employees.
  • Monitor recurring issues and report trends to management.
  • Follow IT security, backup, and data protection procedures.

Requirements

  • Grade 12 / Matric
  • Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
  • Certifications such as CompTIA A, N, Microsoft, or similar will be an advantage.
View Job  Midrand: Software Developer

Qualifications

  • None mentioned

Salary & Benefits

  • Market Related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

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For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Tshwane


Job Seeker Tip

Network actively - many jobs are filled through referrals before being advertised.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

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