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Pretoria: IT Specialist (End User Support)

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Job Description

About the Role

The IT Specialist (End User Support) role is a permanent position that requires a skilled and experienced professional to provide first-line technical support to end users. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues.

Key Responsibilities

  • Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
  • Log, track, and manage support requests through the helpdesk or ticketing system.
  • Diagnose and resolve technical issues remotely and on-site.
  • Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices.
  • Set up new user accounts, devices, and access rights in accordance with company procedures.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
  • Perform routine maintenance, updates, and software installations.
  • Ensure that all equipment is correctly recorded in the asset register.
  • Provide user training and basic guidance on systems and applications.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Assist with workstation setups, office moves, and onboarding of new employees.
  • Monitor recurring issues and report trends to management.
  • Follow IT security, backup, and data protection procedures.

Requirements

  • Grade 12 / Matric
  • Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field
  • Certifications such as CompTIA A, N, Microsoft, or similar will be an advantage
  • 3 years experience in an IT support, helpdesk, or end user support environment
  • Experience supporting Windows operating systems and Microsoft Office / Microsoft 365
  • Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues
  • Experience with ticketing or helpdesk systems is advantageous
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Qualifications

None specified.

Salary & Benefits

Not specified.

Note: As no salary information was provided in the original job description, I have left this section blank.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

View Job  Centurion: Commercial Finance Manager

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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You'll receive alerts for new jobs in Pretoria, Tshwane


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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Johannesburg: Business Analyst

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Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

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Pretoria: IT Specialist (End-User Support)

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Job Description

About the Role

The IT Specialist (End-User Support) role is a critical component of our organisation’s technology infrastructure, providing first-line technical support to end users and ensuring minimal disruption to business operations.

Key Responsibilities

  • Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
  • Log, track, and manage incidents and service requests via the helpdesk/ticketing system
  • Diagnose and resolve technical issues both remotely and on-site
  • Escalate complex issues to second-line support, vendors, or system administrators
  • Install, configure, and maintain hardware, software, and peripherals
  • Set up user accounts, devices, and access rights in line with company procedures
  • Assist with password resets, account lockouts, and access-related issues
  • Support Microsoft 365, Windows OS, Teams, Outlook, and other office applications
  • Perform routine system maintenance, updates, and installations
  • Maintain accurate IT asset registers
  • Provide basic user training and guidance on systems and applications
  • Document incidents, resolutions, and IT procedures
  • Assist with onboarding, workstation setups, and office moves
  • Identify recurring issues and report trends to management

Requirements

  • Grade 12 (Matric)
  • Relevant IT qualification (Diploma/Certificate/Degree)
  • Certifications such as CompTIA A, N, or Microsoft (advantageous)

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary details not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

View Job  Pretoria: Senior Accountant

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.

View Job  Bryanston: Hr Manager Cd26322 posted by African Echoes Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Tshwane


Job Seeker Tip

Network actively - many jobs are filled through referrals before being advertised.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

More Jobs in Your Area

Pretoria: IT Specialist (End User Support)

Advertisement



Job Description

About the Role

We are seeking an experienced IT Specialist to provide first-line technical support to end users in Pretoria, ensuring minimal disruption and efficient work processes. The ideal candidate will have excellent troubleshooting skills, strong communication abilities, and experience with helpdesk/ticketing systems.

Key Responsibilities

  • Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
  • Log, track, and manage support requests through the helpdesk or ticketing system.
  • Diagnose and resolve technical issues remotely and on-site.
  • Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices.
  • Set up new user accounts, devices, and access rights in accordance with company procedures.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
  • Perform routine maintenance, updates, and software installations.
  • Ensure that all equipment is correctly recorded in the asset register.
  • Provide user training and basic guidance on systems and applications.
  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Assist with workstation setups, office moves, and onboarding of new employees.
  • Monitor recurring issues and report trends to management.
  • Follow IT security, backup, and data protection procedures.

Requirements

Matric and relevant IT qualification. 13 years IT support experience. Good knowledge of Windows and Microsoft 365. Strong troubleshooting and communication skills. Experience with helpdesk/ticketing systems advantageous.

Qualifications

No qualifications mentioned in the original description.

Salary & Benefits

Salary range: R19k – R24k per month. The option remains with the client to offer a market-related salary aligned with qualifications, skills, and experience.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Tshwane

In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.

When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.

Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.

The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.

View Job  Centurion: Office Administrator (Centurion)

For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Pretoria, Tshwane


Job Seeker Tip

Network actively - many jobs are filled through referrals before being advertised.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Pretoria: Lynnwood, Pretoria: LEGAL COLLECTIONS SECRETARY posted by Cora O'Neil Recruitment Agency

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Share this to someone who needs a job:
Posted in Jobs in Northern Suburbs, Jobs in Pretoria, Jobs in Tshwane

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