Pretoria: NOCdesk Operator posted by AtripleA recruitment & temps

Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting-edge organization that values innovation, teamwork, and excellence.

Key Responsibilities:
• 24/7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that might arise.
• Act as an escalation point for issues flagged by customer support.
• Partake in the design and implementation of new setups.
• Handle service requests, incidents, problems, and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Troubleshooting on a daily basis.

Qualifications and Minimum Requirements:
• Senior Certificate (essential).
• Minimum of 3 years’ experience in technical support and monitoring.
• All-rounder, with very good IT knowledge and expertise in Linux technologies.
• Excellent communication skills, capable of delivering information to both technical and non-technical personnel.
• Ability to work autonomously and in a team environment.
• Good problem-solving skills.
• Excellent attention to detail and organizational skills
• Competencies in Microsoft Office Suite – Intermediate Level or higher – Excel proficiency is important.
• Remedy & Team Support experience.
• Polite and compassionate without lacking confidence.
• Strong interpersonal skills (with clients, suppliers, and team members), good relationship-building characteristics.
• Good communication skills.
• Deadline-driven.
• Accurate and attention to detail.
• Able to multi-task.
• Organized.
• Honest and reliable.
• Analytical.
• Punctual.
• Perform well under pressure.
• Solution-Driven.