Rustenburg: Shop Assistant – Northam Plaza – North West ( 3 Months Contact ) posted by Signature Cosmetics

About the Role

As a Shop Assistant at Northam Plaza in Rustenburg, you will play a vital role in creating a welcoming and inspirational experience for our customers. You will be actively involved in achieving all store targets and operational standards, while also contributing to the success of our team.

Key Responsibilities

• Create a welcoming, inspirational, and personalised experience for customers
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of sales targets and the contribution of the relevant area to meet these targets
• Attend and participate in morning team meetings, raising any queries with Store Supervisor
• Prepare for and participate in daily floor walks, raising any ideas, queries, or concerns with Store Supervisor
• Assist with preparations for and participation in all stock takes
• Conduct cycle counts as and when required and report any areas of concern to Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom according to stock handling and storage standards
• Practice accurate stock rotation and follow FIFO principle, ensuring only up-to-date and accurate stock is displayed
• Report all stock requirements, out-of-stocks or low stock levels to Store Supervisor
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Implement and adhere to all store standards and operations procedures
• Be familiar with contents of Model Store files as per operational requirements
• Adhere to all policies and procedures, including Point of Sale, Cash Handling, Banking and Staff Uniform Policies
• Contribute to the store achieving minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at required standard on a consistent basis
• Offer every customer Loyalty Card membership and provide details of benefits
• Explain current promotions, discounts, and special offers to all customers
• Focus on average basket size by ensuring all customers have been greeted, new line items have been offered and explained, baskets have been offered, and link sell opportunities have been made
• Perform makeovers professionally and record customer details and products used as per process
• Utilise testers to effectively introduce customers to product range
• Respond to all customer requests, comments and complaints and escalate when required
• Implement monthly promotions according to instructions with relevant signage and display material used to highlight promotions

Requirements

• Matric, grade 12 or equivalent certificate
• Minimum of one year’s working experience in a retail environment
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale and Microsoft Office (emails and Excel) is an advantage