Job Description
About the Role
We are seeking a commercially driven and operationally strong General Manager to lead and grow our iStore Services portfolio, encompassing iStore Insure and iCare Plus warranty extension products across Mac, iPad, iPhone and Apple Watch. This role is critical to customer retention and the company’s value proposition, as iCare serves as our proprietary warranty solution in the absence of AppleCare in South Africa.
Key Responsibilities
- Drive insurance attach rate growth across all iStore retail channels
- Manage weekly new business acquisition and monthly net policy growth targets
- Oversee end-to-end insurance claims processes, ensuring SLA adherence and timely turnaround
- Improve customer onboarding, claims, and self-service journeys
- Collaborate with underwriting partners on product offerings and pricing
- Launch and manage promotional campaigns to drive in-store sales and attach rates
- Grow iCare Plus attach rates across all Lines of Business
- Develop and launch new iCare extension products
- Monitor performance by category and implement corrective actions
- Ensure competitive product positioning within the local market
Requirements
- Relevant tertiary qualification in business, commerce, or related field
- Minimum 5 years team management experience
- Strong business partner or account management experience
- Project management capability
- Commercial and/or operational management experience
- Preferred: experience in insurance, warranty, or financial services products
- Preferred: experience in retail or consumer electronics environment
- Preferred: familiarity with the Apple ecosystem
Qualifications
- (No qualifications mentioned in original job description)
Salary & Benefits
- (No salary information mentioned in original job description)
Note: As no salary information was provided in the original job description, I have skipped this section entirely.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in North Johannesburg
North Johannesburg is home to a thriving financial services sector, with many multinational companies having operations in the region. Typically, the accounting and finance industry in this area experiences steady demand for skilled professionals, driven by the growth of the economy and the need for organisations to maintain accurate financial records and make informed business decisions.
When it comes to salaries, typically the range for accounting and finance positions in North Johannesburg is quite broad, with experience, company size, and industry sector all playing a significant role in determining actual salaries. Generally, junior positions in this field can expect salary ranges of around R400 000 to R600 000 per annum, while senior roles can command salaries upwards of R1 million. However, it’s essential to note that these are broad estimates, and actual salaries may vary significantly depending on individual circumstances.
Common skills required for accounting and finance positions in North Johannesburg include proficiency in financial software, such as SAP or Excel, as well as a solid understanding of financial principles and regulations. Typically, candidates with a degree in accounting or finance, as well as relevant work experience, are best positioned to secure these roles. Other key skills include attention to detail, analytical thinking, and effective communication.
The financial services sector is one of the most significant industries that commonly employs accountants and finance professionals in North Johannesburg. Other sectors that often require these skills include technology, manufacturing, and retail. Typically, organisations in these industries need accounting and finance staff to manage their financial transactions, prepare financial statements, and provide insights to inform business decisions.
For those interested in pursuing a career in accounting or finance, there are many opportunities for development and advancement. Typically, junior roles can provide valuable experience and training, which can be used as a springboard for more senior positions within the organisation. External training programs, such as certifications offered by the South African Institute of Chartered Accountants (SAICA), can also enhance career prospects. With dedication and hard work, it’s generally possible to progress to leadership roles or transition into related fields, such as business analysis or financial planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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