Sandton: Guest Relations Officer – Sandton posted by Phoenix Recruitment

April 15, 2026 Jobs in Central Johannesburg

Phoenix Recruitment

North Johannesburg

Catering / hospitality

Job Description

About the Role

We are seeking a highly motivated and customer-focused Guest Relations Officer to join our dynamic team at a 5-star hotel in Sandton. As a key member of our reception team, you will be responsible for ensuring that every guest has an exceptional experience during their stay.

Key Responsibilities

Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift.
Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner.
Check in/out guests efficiently following correct procedures.
Carry out tasks effectively using computerized system, to inform guests of any additional services available within the hotel in order to maximize sales.
Answer telephone quickly and deal with caller in a warm and welcoming manner.
Correctly take messages for guests and staff, ensuring that time, date, message, from / to are initialled and noted.
Record information in the logbook daily.
Dealing with guest requests, queries & complaints in a polite attentive manner and reporting any problems to the duty manager.
Balancing cash at the end of shift.
Managing reception floats and ordering bank charges as necessary.
Ensuring all monies are kept secure at all times.

Requirements

Grade 12
A formal qualification in hospitality management
At least 2 years’ experience in a high-end hotel / resort
Strong organisational skills
Knowledge of working practices of sales
Reasonable knowledge of computer systems
Ability to cope with pressure
Good interpersonal skills required
Knowledge of relevant quest satisfaction standards

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Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary information mentioned in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

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Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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