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Sandton: VIP Service Ambassador posted by Craven Cottage CC

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Job Description

About the Role

As a VIP Service Ambassador at Craven Cottage CC, you will be responsible for delivering exceptional service experiences to high-end guests. Your primary focus will be on providing personalized, discreet, and anticipatory service that exceeds guest expectations. You will act as a dedicated liaison between the guest and all hotel departments, ensuring flawless arrival, in-house, and departure experiences.

Key Responsibilities

  • Provide highly personalized, discreet, and anticipatory service to VIP and VVIP guests
  • Act as a dedicated liaison between the guest and all hotel departments
  • Ensure flawless arrival, in-house, and departure experiences
  • Anticipate guest preferences and proactively arrange bespoke services
  • Handle special requests, celebrations, and confidential matters with professionalism
  • Build strong rapport with VIP guests to encourage loyalty and repeat visits
  • Maintain detailed guest profiles and preferences in the PMS system
  • Coordinate personalized welcome amenities and farewell gestures in coordination with the GRM
  • Ensure recognition of returning VIP guests
  • Handle complaints or service challenges promptly, calmly, and discreetly
  • Take ownership of service recovery and follow through to resolution
  • Escalate complex issues appropriately while maintaining guest confidence
  • Liaise with Housekeeping, Food & Beverage, Spa, Security, Transport, and Maintenance
  • Ensure all departments are briefed on VIP guest requirements
  • Conduct daily VIP briefings and handovers
  • Always maintain confidentiality and data privacy

Requirements

Grade 12

Minimum 6+ years in a VIP host, hospitality, or customer-facing role

Extensive 5* guest relations experience

Strong interpersonal skills

Proficiency in MS Office

Ability to use CRM/reservation systems

Highly organized, presentable, and able to work independently or in a team to build rapport with premium customers

Qualifications

No formal qualifications mentioned.

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Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Gauteng

The media and photography industry in Gauteng, South Africa is a dynamic field that offers a wide range of career opportunities for those passionate about visual storytelling and communication. Typically, the job market is driven by the growth of digital media, social platforms, and online content consumption, creating a high demand for skilled professionals who can capture and present compelling visuals.

Generally, salaries in this industry tend to be within the broad range of R500 000 to R1 million per annum, although this can vary significantly depending on factors such as experience, company size, and specific job function. For instance, entry-level positions may start at around R400 000, while senior roles or those in larger companies may exceed R1.2 million. It is essential to note that salaries can fluctuate based on industry sector, with some sectors offering more competitive compensation packages than others.

Common skills required for media and photography roles in Gauteng include proficiency in Adobe Creative Suite, experience with camera equipment, knowledge of lighting and sound techniques, and a strong understanding of visual storytelling principles. Typically, photographers and media professionals need to be well-versed in editing software, have a solid grasp of social media platforms, and possess excellent communication and project management skills. Additionally, many companies value candidates who are familiar with content management systems, video production, and graphic design.

The media and photography industry in Gauteng is often found within various sectors, including the financial services sector, technology industry, manufacturing sector, and non-profit organisations. These industries frequently require professionals to capture high-quality visuals for marketing materials, social media, events, or internal communications. The demand for skilled photographers and media professionals is high, making this a rewarding career path for those passionate about visual storytelling.

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For those interested in pursuing a career in media and photography, there are various development opportunities available. Typically, companies invest in training programs to upskill existing employees, while some also offer internships or mentorship schemes to new talent. General education requirements for entry-level positions include a National Certificate in Photography or Media Studies, although many professionals in this field hold higher qualifications such as degrees in photography, communications, or journalism.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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