Menu Close

Sandton: Workflow Manager (O&M Traffic Control)

Advertisement



Job Description

About the Role

The Workflow Manager (O&M Traffic Control) is a critical operational coordination role at Matriarch Asset Managers, a Fedgroup Partner Company. As the central coordination hub within the O&M function, you will ensure disciplined information flow, accurate ticket routing, and structured work allocation to protect SLA performance and long-term client value.

Key Responsibilities

  • Own and manage the O&M ticketing system to ensure data integrity and operational transparency.
  • Implement and enforce ticket conventions, classification standards, and data quality controls.
  • Categorise and prioritise tickets in line with SLA requirements and defined response matrices.
  • Ensure adequate and accurate information is captured to brief stakeholders and technical teams effectively.
  • Monitor the full ticket lifecycle and drive closure efficiency.
  • Refine, implement, and adhere to structured workflow routing matrices.
  • Allocate work to appropriate technical resources based on priority, capacity, skillset, and regional requirements.
  • Balance workload distribution to protect SLA compliance and technician utilisation.

Requirements

  • Project management experience or formal project management training.
  • Proficiency in Excel.
  • Experience with platforms such as Xero, Freshdesk, or similar ticketing/ERP systems.
  • Experience in service coordination, dispatch, technical administration, or operational control environments.
  • Strong hands-on experience with workflow and ticketing systems.

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

  • No salary information available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

View Job  Johannesburg: Foreclosures Attorney posted by Hire Resolve

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.

View Job  Pretoria: Project Manager (SDLC)


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Sandton, North Johannesburg


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town Region: Debriefing Clerk posted by West Coast Personnel

Jobs in Cape Peninsula February 17, 2026
logistics Transport warehouse West Coast Personnel

The Debriefing Clerk is responsible for ensuring all vehicle debriefing activities are carried out in line with established procedures. The…

View Job  Stellenbosch: Business Solutions Developer
View Job

Richards Bay: Technical Head – Richards Bay posted by Ntice Sourcing Solutions

Jobs in Richards Bay February 17, 2026
Construction Ntice Sourcing Solutions trades

My client (FMCG) is seeking an experienced and hands-on Technical Head based in Richards Bay . JOB PURPOSE: To develop…

View Job

Cape Winelands: Millwright posted by NDC Personnel & Contractors CC

Jobs in Cape Winelands February 17, 2026
Manufacturing NDC Personnel & Contractors CC

Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…

View Job

Western Cape: Millwright posted by NDC Personnel & Contractors CC

Jobs in South Africa February 17, 2026
Manufacturing NDC Personnel & Contractors CC

Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…

View Job

Worcester: Millwright posted by NDC Personnel & Contractors CC

Jobs in Breede Valley February 17, 2026
Manufacturing NDC Personnel & Contractors CC

Job Alert! A well-established manufacturing company in the Western Cape is currently hiring a Millwright. Apply today! In this role,…

View Job

Cape Town Region: Quality Inspector posted by Persona Staff

Jobs in Cape Peninsula February 17, 2026
Engineering Persona Staff

Minimum Requirements: Minimum 5 years’ experience in a steel manufacturing or heavy engineering environment Proven ISO 9001 experience (implementation,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in North Johannesburg, Jobs in Northern Suburbs, Jobs in Sandton

More Jobs in Your Area